Customer Solutions Representative

C2 GPS—Workforce Solutions Greater Dallas; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Generous Paid Time Off

401(k) with Employer Match

Job summary

C2 GPS—Workforce Solutions Greater Dallas is looking for a Customer Solutions Representative (CSR) to build customer relationships and facilitate access to workforce services. You will communicate with customers via various channels, assisting with information and referrals.

The ideal candidate should possess excellent customer service skills and problem-solving abilities, with bilingual proficiency in English and Spanish being strongly preferred. A high school diploma or GED is required, and relevant experience is a plus.

Qualifications

• Excellent knowledge of customer service and interpersonal skills.
• Ability to learn and use different systems and programs.
• Previous relevant experience in workforce development is preferred.

Responsibilities

• Build relationships with customers to help them access workforce services.
• Provide referrals to qualified candidates and advise on job markets.
• Contribute to performance goals and improve workforce services.

Skills

Customer service skills

Problem-solving skills

Bilingual in English and Spanish

Interpersonal skills

Understanding of labor market

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Job description

The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to our community partners.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

Knowledge, Skills, and Abilities

• Previous knowledge of workforce development or career counseling services is helpful.
• Knowledge of the local communities being served and understanding labor market and resources.
• Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent problem‑solving and critical thinking skills, organizational skill, and detail oriented. Able to multi‑task and learn different systems/platforms, and diverse programs and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

Education and Experience

• High school diploma or GED.
• Valid driver’s license and proof of insurance with good driving record.
• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Physical Demands and Working Conditions

Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Health Insurance
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(k) with 100% Employer Match up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

EEO and Equal Opportunity

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.