Customer Service Rep

Manpower; Bessemer (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

Manpower is seeking a Customer Service Rep in Bessemer, AL to handle inquiries from customers and business partners via phone and email, ensuring smooth communication and timely issue resolution.

The role requires strong communication, a proactive attitude, and solid experience in office software (MS Word/Excel/PowerPoint) and at least 1 year in a call center. You will contribute to a collaborative Customer Support team.

Qualifications

• High school diploma or equivalent.
• 1-year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.

Responsibilities

• Assist customers and business partners via telephone and email to ensure smooth communication and issue resolution.
• Handle customer complaints in a calm, professional manner to maintain high satisfaction levels.
• Diagnose, assess, and resolve problems or issues related to deliveries and services.
• Monitor progress of delivery routes to ensure timely and accurate deliveries.
• Scan haul-away pods and verify stamps to maintain accurate records and documentation.

Skills

Customer service

MS Office

Communication

Multitasking

Organizational skills

Education

High school diploma

Tools

MS Project

Word

Excel

PowerPoint

Job description

Our client, a leading organization in the logistics and customer service industry, is seeking a Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong desire to deliver exceptional service, which will align successfully in the organization.

Job Title: Customer Service Rep

Location: Bessemer, AL

Pay Range:

What's the Job?

• Assist customers and business partners via telephone and email to ensure smooth communication and issue resolution.
• Handle customer complaints in a calm, professional manner to maintain high satisfaction levels.
• Diagnose, assess, and resolve problems or issues related to deliveries and services.
• Monitor progress of delivery routes to ensure timely and accurate deliveries.
• Scan haul-away pods and verify stamps to maintain accurate records and documentation.

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.
• High school diploma or equivalent.
• 1-year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Chance to develop your skills and grow your career within a forward-thinking organization.
• Engage in meaningful work that makes a positive impact on customers and the company.
• Supportive management committed to your professional development.
• Work in a role that values teamwork, communication, accountability, and a positive attitude.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.