Call Center Representative (Healthcare) - Onsite - Montgomery, AL

Gainwell Technologies; Montgomery (AL); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Flexible vacation policy

Educational assistance

Job summary

Gainwell Technologies is seeking a Call Center Representative (Healthcare) for an onsite role in Montgomery, Alabama. You will assist customers by providing knowledgeable, professional service and resolving questions and concerns.

You will join a team focused on improving healthcare experiences while gaining valuable customer service and healthcare industry exposure. The position requires a high school diploma or GED and 2+ years of relevant experience, with training hours and rotating shifts

Qualifications

• High school diploma or GED required, with 2+ years of customer service, call center, or related experience preferred.
• Strong verbal and written communication skills, including professional telephone etiquette.
• Ability to follow written policies, procedures, and guidelines accurately.
• Strong attention to detail and multitasking skills, with the ability to manage multiple responsibilities without losing focus or quality.
• Basic computer skills, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.

Responsibilities

• Respond to customer questions by phone and provide accurate, professional assistance.
• Research and resolve customer inquiries, update account information, and follow up as needed.
• Escalate more complex questions or issues to the appropriate team members.
• Meet established service levels, quality standards, and productivity expectations.
• Collaborate with team members and leadership to improve the customer experience and support efficient call center operations.

Skills

Verbal communication

Written communication

Telephone etiquette

Policy adherence

Attention to detail

Multitasking

MS Office

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

MS Office

Job description

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Call Center Representative (Healthcare) - Onsite - Montgomery, AL

Date: Sep 12, 2026

Location: Montgomery, AL, US, 36106

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Representative - Onsite - Montgomery, AL at Gainwell, you’ll help support customers by providing knowledgeable, professional service and resolving questions and concerns.

You’ll be part of a team focused on improving healthcare experiences for the communities we serve while building valuable customer service and healthcare industry experience.

Your role in our mission

• Respond to customer questions by phone and provide accurate, professional assistance.
• Research and resolve customer inquiries, update account information, and follow up as needed.
• Escalate more complex questions or issues to the appropriate team members.
• Meet established service levels, quality standards, and productivity expectations.
• Collaborate with team members and leadership to improve the customer experience and support efficient call center operations.

What we're looking for

• High school diploma or GED required, with 2+ years of customer service, call center, office, clerical, retail, hospitality, or other customer-facing experience preferred.
• Strong verbal and written communication skills, including professional telephone etiquette.
• Ability to follow written policies, procedures, and guidelines accurately.
• Strong attention to detail and multitasking skills, with the ability to manage multiple responsibilities without losing focus or quality.
• Basic computer skills, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.

What you should expect in this role

• This is a full-time, onsite position in Montgomery, Alabama.
• Initial training is Monday through Friday, 8:00 AM-5:00 PM.
• After training, schedules will include rotating shifts, including a 12:00 PM-8:00 PM shift and rotating Saturdays and holidays from 9:00 AM-5:00 PM.
• Video cameras must be used during all interviews and during the initial week of orientation.
• Candidates must complete a skills and competency assessment before advancing to the next stage of the selection process.

Schedule rotations are shared across the entire call center team.

This position is being posted for pipeline purposes, and we welcome applications on an ongoing basis.

#LI-ONSITE #LI-PP1 #LI-CM1

The pay range for this position is $27,200 - $38,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.