Onsite Branch Operations Specialist

Lynn Rodens; West Chicago (IL); In loco; USD 33.000 - 37.000; Tempo pieno

Descrizione del lavoro

Lynn Rodens is seeking a Branch Administrative Assistant in West Chicago, IL to provide internal and external support in a busy branch. The role involves handling orders, coordinating shipments, and maintaining ERP and accounting processes while delivering strong customer service.

The position requires 3+ years in customer service and sales order processing, with solid Excel and ERP experience, preferably NetSuite.

Competenze

• 3+ years of customer service experience.
• 3+ years of sales order processing experience.
• Strong Microsoft Office skills, particularly Excel.
• ERP experience; NetSuite preferred.
• Working knowledge of AP, AR, and collections.
• Familiarity with logistics and transportation processes.
• Strong communication, organization, and time-management skills.
• Ability to prioritize multiple projects and responsibilities.
• Preferred: Bachelor’s degree and project-management experience.

Mansioni

• Process customer and sales orders, approvals, quotations, and pro forma invoices.
• Coordinate order fulfillment, shipments, project updates, and customer documentation.
• Support maintenance scheduling, contracts, customer communication, and reporting.
• Maintain accurate customer, equipment, and order information within the ERP system.
• Manage branch inventory, order parts, receive products, and support month-end physical inventory.
• Process warranty requests, rebates, commissions, sales splits, and internal transactions.
• Assist with accounts receivable, collections, and accounts payable activities.
• Prepare reports and operational data for branch and maintenance leadership.
• Maintain organized customer files and business records.
• Answer incoming calls and provide professional customer support.
• Coordinate office supplies, facility needs, and general office administration.
• Assist with onboarding new employees.

Conoscenze

Customer service

Sales order processing

Excel

AP/AR/collections

Logistics knowledge

Communication

Organization

Time management

Prioritization

Formazione

Bachelor's degree

Project management experience

Strumenti

NetSuite

Descrizione del lavoro

Lynn Rodens is seeking a Branch Administrative Assistant in West Chicago, IL to provide internal and external support in a busy branch. The role involves handling orders, coordinating shipments, and maintaining ERP and accounting processes while delivering strong customer service.

The position requires 3+ years in customer service and sales order processing, with solid Excel and ERP experience, preferably NetSuite.