Onsite Branch Admin & ERP/Orders Specialist

TEEMA; Chicago (IL); On-site; USD 33,000 - 37,000; Full time

Job summary

TEEMA in West Chicago, IL is seeking a Branch Administrative Assistant to provide administrative and operational support in a busy branch environment. This onsite, full-time role involves processing orders, coordinating shipments, and maintaining ERP data to support customers and internal teams.

You will handle accounts payable/receivable activities, assist with month-end inventory, and prepare reports for leadership. Strong Excel skills and ERP experience, especially NetSuite, are required.

Qualifications

• 3+ years of customer service experience.
• 3+ years of sales order processing experience.
• Strong Microsoft Office skills, particularly Excel.
• ERP experience; NetSuite preferred.
• Working knowledge of AP, AR, and collections.
• Familiarity with logistics and transportation processes.
• Strong communication, organization, and time-management skills.
• Preferred: Bachelor’s degree and project-management experience.

Responsibilities

• Process customer and sales orders, approvals, quotations, and pro forma invoices.
• Coordinate order fulfillment, shipments, project updates, and customer documentation.
• Support maintenance scheduling, contracts, customer communication, and reporting.
• Maintain accurate customer, equipment, and order information within the ERP system.
• Manage branch inventory, order parts, receive products, and support month-end physical inventory.
• Process warranty requests, rebates, commissions, sales splits, and internal transactions.
• Assist with accounts receivable, collections, and accounts payable activities.
• Prepare reports and operational data for branch and maintenance leadership.
• Maintain organized customer files and business records.
• Answer incoming calls and provide professional customer support.
• Coordinate office supplies, facility needs, and general office administration.
• Assist with onboarding new employees.

Skills

Customer service

Sales order processing

Excel

ERP systems

NetSuite

AP/AR/collections

Logistics knowledge

Communication

Education

Bachelor’s degree (preferred)

Tools

NetSuite ERP

Microsoft Excel

Job description

TEEMA in West Chicago, IL is seeking a Branch Administrative Assistant to provide administrative and operational support in a busy branch environment. This onsite, full-time role involves processing orders, coordinating shipments, and maintaining ERP data to support customers and internal teams.

You will handle accounts payable/receivable activities, assist with month-end inventory, and prepare reports for leadership. Strong Excel skills and ERP experience, especially NetSuite, are required.