Onsite Banking Call Center Agent — Flexible 5-Day Schedule

Coforge Limited; Augusta (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Coforge Limited in Augusta, GA is seeking a Banking Call Center Agent for an onsite customer service role. You will handle consumer banking inquiries by phone and email, delivering empathetic service in a fast-paced environment.

The position requires flexibility to work any 5 days between Monday and Saturday, with shifts from 8:00 AM to 8:00 PM EST. Compensation is $17/hour on a W2 basis plus benefits and a stable, professional team.

Qualifications

• 1-3 years of customer service, call center, banking, financial services, or related experience preferred.
• Previous banking or financial services experience is highly preferred.
• Strong verbal and written communication skills.
• Must be flexible to work any 5-day schedule between Monday and Saturday from 8:00 AM EST to 8:00 PM EST.

Responsibilities

• Provide exceptional customer service and support to consumer banking customers via phone, email, and other communication channels.
• Handle customer inquiries, account-related concerns, and service requests with professionalism and accuracy.
• Manage and prioritize a high volume of cases while meeting service level expectations.
• Deliver clear, concise, and empathetic communication to both customers and internal stakeholders.
• Support escalation requests and assist in resolving complex customer issues.
• Serve as a subject matter resource for consumer banking products, services, and systems.
• Assist customers with onboarding activities and documentation requirements.
• Collaborate with internal teams to ensure timely issue resolution and a positive customer experience.
• Maintain compliance with banking regulations, company policies, and operational procedures.
• Perform additional duties and specialized tasks as assigned by management.

Skills

Customer service

Communication skills

Microsoft Office

Problem solving

Teamwork

Tools

Microsoft Office

Job description

Coforge Limited in Augusta, GA is seeking a Banking Call Center Agent for an onsite customer service role. You will handle consumer banking inquiries by phone and email, delivering empathetic service in a fast-paced environment.

The position requires flexibility to work any 5 days between Monday and Saturday, with shifts from 8:00 AM to 8:00 PM EST. Compensation is $17/hour on a W2 basis plus benefits and a stable, professional team.