Phone-Based Customer Experience Specialist

Coforge; Augusta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Coforge is hiring a Customer Service Representative in Augusta, GA to deliver exceptional phone-based support. You will handle calls to promote and save products, negotiate orders, and provide informed options to customers, ensuring a positive customer experience throughout the interaction.

The role requires 3+ years in customer service or call center settings, with a focus on efficiency, tact, and accurate information delivery. This is a full-time, on-site position based in Augusta, GA.

Qualifications

• 3+ years of experience in customer service or call center roles.
• Strong communication and problem-solving skills.
• Ability to follow call scripts and handle sensitive information.

Responsibilities

• Promoting and saving products and services where appropriate.
• Provide an excellent customer experience via phone.
• Negotiate and process save/service order requests from customers.
• Interact with customers patiently, tactfully and efficiently.
• Clearly inform customers of fees and adjustments as needed.
• Offer options based on product and service needs.

Skills

Customer Service

call center

customer support

customer experience via phone

Job description

Coforge is hiring a Customer Service Representative in Augusta, GA to deliver exceptional phone-based support. You will handle calls to promote and save products, negotiate orders, and provide informed options to customers, ensuring a positive customer experience throughout the interaction.

The role requires 3+ years in customer service or call center settings, with a focus on efficiency, tact, and accurate information delivery. This is a full-time, on-site position based in Augusta, GA.