Banking Call Center Agent

Coforge Limited; Augusta (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Coforge Limited in Augusta, GA is seeking a Banking Call Center Agent for an onsite customer service role. You will handle consumer banking inquiries by phone and email, delivering empathetic service in a fast-paced environment.

The position requires flexibility to work any 5 days between Monday and Saturday, with shifts from 8:00 AM to 8:00 PM EST. Compensation is $17/hour on a W2 basis plus benefits and a stable, professional team.

Qualifications

• 1-3 years of customer service, call center, banking, financial services, or related experience preferred.
• Previous banking or financial services experience is highly preferred.
• Strong verbal and written communication skills.
• Must be flexible to work any 5-day schedule between Monday and Saturday from 8:00 AM EST to 8:00 PM EST.

Responsibilities

• Provide exceptional customer service and support to consumer banking customers via phone, email, and other communication channels.
• Handle customer inquiries, account-related concerns, and service requests with professionalism and accuracy.
• Manage and prioritize a high volume of cases while meeting service level expectations.
• Deliver clear, concise, and empathetic communication to both customers and internal stakeholders.
• Support escalation requests and assist in resolving complex customer issues.
• Serve as a subject matter resource for consumer banking products, services, and systems.
• Assist customers with onboarding activities and documentation requirements.
• Collaborate with internal teams to ensure timely issue resolution and a positive customer experience.
• Maintain compliance with banking regulations, company policies, and operational procedures.
• Perform additional duties and specialized tasks as assigned by management.

Skills

Customer service

Communication skills

Microsoft Office

Problem solving

Teamwork

Tools

Microsoft Office

Job description

Location: Augusta, GA (Onsite)
Job Type: Full-Time
Pay Rate: $17/hr on W2 plus benefits

Job Description

We are seeking a Banking Call Center Agent to join our team in Augusta, GA. This is an onsite customer service role supporting consumer banking customers. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment while handling a high volume of customer interactions.

This position requires flexibility to work any 5 days between Monday and Saturday, with shifts scheduled between 8:00 AM EST and 8:00 PM EST.

Key Responsibilities

• Provide exceptional customer service and support to consumer banking customers via phone, email, and other communication channels.
• Handle customer inquiries, account-related concerns, and service requests with professionalism and accuracy.
• Manage and prioritize a high volume of cases while meeting service level expectations.
• Deliver clear, concise, and empathetic communication to both customers and internal stakeholders.
• Support escalation requests and assist in resolving complex customer issues.
• Serve as a subject matter resource for consumer banking products, services, and systems.
• Assist customers with onboarding activities and documentation requirements.
• Collaborate with internal teams to ensure timely issue resolution and a positive customer experience.
• Maintain compliance with banking regulations, company policies, and operational procedures.
• Perform additional duties and specialized tasks as assigned by management.

Qualifications

• Minimum 1-3 years of customer service, call center, banking, financial services, or related experience preferred.
• Previous banking or financial services experience is highly preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving, analytical, and critical thinking abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to work independently and as part of a team.
• Professional and customer-focused approach when handling sensitive customer concerns.
• Must be flexible to work any 5-day schedule between Monday and Saturday from 8:00 AM EST to 8:00 PM EST.

Why Join Us?

• Stable full-time opportunity with a growing organization.
• Professional and collaborative work environment.
• Opportunity to develop banking and customer service expertise.
• Career growth and advancement opportunities.