Augusta Onsite Call Center Team Lead

Coforge; Augusta (GA); On-site; USD 27,552; Full time

Job summary

A prominent call center management company is seeking a motivated Call Center Team Lead in Augusta, GA. In this essential role, you will oversee a team of 15–20 customer service agents, coach them for optimal performance, and ensure smooth daily operations. With prior supervisory experience in a call center, strong leadership and analytical skills are critical. This is a full-time onsite position which offers an opportunity to lead and motivate your team effectively.

Qualifications

• Previous Team Lead or Supervisory experience in a call center.
• Background in customer service or retention.
• Strong analytical and problem-solving abilities.

Responsibilities

• Supervise, coach, and support a team of call center representatives.
• Conduct regular coaching sessions and deliver performance evaluations.
• Address performance, behavior, and attendance issues promptly.

Skills

Strong communication skills

Coaching ability

Leadership skills

Analytical skills

Multitasking

Education

Associate degree or equivalent experience

Bachelor’s degree preferred

Job description

A prominent call center management company is seeking a motivated Call Center Team Lead in Augusta, GA. In this essential role, you will oversee a team of 15–20 customer service agents, coach them for optimal performance, and ensure smooth daily operations. With prior supervisory experience in a call center, strong leadership and analytical skills are critical. This is a full-time onsite position which offers an opportunity to lead and motivate your team effectively.