Onsite AV Technician & Webcasting Specialist

AVI-SPL; New Hanover Township (NJ); Hybrid; USD 65,000 - 83,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Personal days

Training opportunities

Job summary

AVI-SPL is seeking an experienced AV Technician to support on-site, hybrid, and virtual meetings, delivering high-touch client experiences from scheduling to execution. The role emphasizes calm, professional communication and strong technical skills across modern collaboration platforms and conference room AV systems.

Travel up to 20% monthly may be required. Responsibilities include startup support, end-user training, and maintaining SLA-compliant services across regions.

Qualifications

• Proven experience as an AV Technician or similar role supporting enterprise meeting environments.
• Strong understanding of AV fundamentals: signal flow, conferencing audio best practices, camera framing, lighting basics, and troubleshooting methodology.
• Experience supporting C-Suite and executive stakeholders in high-visibility meetings.
• Experience with industry collaboration tools (Teams, Zoom, Webex) including scheduling and live support.

Responsibilities

• Provide start-up and dedicated end-to-end support for on-site, hybrid, virtual, and webcasting events.
• Support end users in operation of AV systems and collaboration technologies; provide training as needed.
• Create, schedule, and manage webcast/live broadcast events and coordinate with vendors.
• Perform conference room checks, updates, maintenance, and basic troubleshooting.
• Maintain service documentation and generate periodic reports for supported services.

Skills

Executive support

AV systems

Conference rooms

Customer service

Communication

Tools

Microsoft Teams

Zoom

Webex

Job description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

We are seeking an experienced AV Technician with a strong background supporting C-Suite executives and senior leadership. This role provides end-to-end meeting support for onsite, hybrid, and virtual meetings, ensuring a seamless, high-touch client experience from scheduling through execution. The ideal candidate is calm under pressure, highly professional, and technically strong across modern collaboration platforms and conference room AV systems. The position also delivers webcasting scheduling and support services across multiple regions, with a strong focus on operational excellence, documentation, and SLA compliance.Travel may be required, up to 20 percent per month (varies by business needs; not always required).

Key Responsibilities

Provide start-up and dedicated end-to-end support for on-site, hybrid, virtual, and webcasting events, including high-visibility meetings for C-Suite and senior leadership.Support end users in the operation of AV systems and collaboration technologies, including direct assistance and training as needed.Create, schedule, and manage webcasting/live broadcast events Coordinate with internal teams, service providers, and webcasting vendors to gather requirements, align resources, troubleshoot issues, elevate as needed, and ensure services operate within SLA expectations.Perform regular conference room checks, certifications, and preventative maintenance to established standards, including basic troubleshooting and fault isolation, break fix, software updates, and component replacement and reinstallation tasks (for example: projector lamps and filter cleaning).Complete administrative and operational tasks including service ticketing, request and incident updates, maintenance tracking, and documentation in accordance with SOPs and customer safety and procedural guidelines.Maintain and improve service documentation, coordinate updates to end-user tools and interfaces, participate in resolver team calls, and provide periodic and ad hoc reporting for supported services.

WHAT WE'RE LOOKING FOR

Required Qualifications

Proven experience as an AV Technician or similar role supporting enterprise meeting environments. Strong understanding of AV fundamentals: signal flow, conferencing audio best practices, camera framing, lighting basics, and troubleshooting methodology.Demonstrated experience providing direct support for C-Suite and executive stakeholders (high-visibility, time-sensitive meetings).Strong working knowledge of industry collaboration tools (for example: Microsoft Teams, Zoom, Webex) including meeting scheduling, configuration, and live support.Excellent customer service, communication, and professionalism; able to interact confidently with senior leadership and their support teams.Ability to prioritize multiple requests and remain composed in fast-paced environments.

Preferred Qualifications

Experience supporting Cisco and Lenovo Microsoft Teams Rooms and Cisco Webex hardware and technologyExperience supporting Collaboration tools such as Microsoft Teams, Global Meet, Teams Live Event, Polling/Survey Technology3+ Years Experience supporting executive/C-Suite Level associatesExperienced with fully integrated AV environments, advanced control platforms, and corporate conference room technology standardsProven success supporting off-site events with portable AV systems, including onsite setup, operation, and high-quality audio/video captureServiceNow ticketing experience and comfort working within SLAs.Familiarity with client discovery processes and supporting execution; identifying meeting requirements from assignment to completionTravel and ScheduleTravel may be required up to 20 percent per month (varies by business needs; not always required).

Travel and Schedule

Travel may be required up to 20 percent per month (varies by business needs; not always required).Flexibility to support occasional early mornings, evenings, or high-priority events as needed.

WHY YOU'LL LIKE WORKING HERE

Medical benefits, including vision and dentalPaid holidays, sick days, and personal daysEnjoyable and dynamic company cultureTraining and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay TypeMin BaseMax BaseHourly$31.25/hr$39.91/hr

We are seeking an experienced AV Technician with a strong background supporting C-Suite executives and senior leadership. This role provides end-to-end meeting support for onsite, hybrid, and virtual meetings, ensuring a seamless, high-touch client experience from scheduling through execution. The ideal candidate is calm under pressure, highly professional, and technically strong across modern collaboration platforms and conference room AV systems. The position also delivers webcasting scheduling and support services across multiple regions, with a strong focus on operational excellence, documentation, and SLA compliance.Travel may be required, up to 20 percent per month (varies by business needs; not always required).