Onsite AV Support Technician

AVI-SPL, Inc.; Winchester (VA); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Vision & dental

Paid time off

Professional development

Dynamic culture

Job summary

AVI-SPL is seeking an Onsite AV Support Technician to partner with customers and teams to deliver on-premises support and a world-class service experience at customer sites in Winchester, VA. This is an Audio Visual role, not an IT position.

Day-to-day responsibilities include setting up conference spaces, performing preventative maintenance, supporting networked devices, and providing end-user training when needed. Occasional travel is required.

Qualifications

• Strong communication with customers and colleagues.
• Able to use hand and power tools safely.
• Self-motivated and able to meet deadlines.
• Basic computer knowledge.
• Understanding of basic audio/visual signal flow.
• Valid Driver’s License and a driving record that meets AVI-SPL standards.
• High School Diploma or equivalent.
• Willingness to work after hours and weekends.

Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs.
• Perform preventative maintenance tasks to help maintain customer spaces.
• Perform support tasks in a timely and quality conscious manner.
• Provide field service support of networked devices.
• Collaborate with internal/external teams in a professional manner reflecting AVI-SPL values.
• Understand and adhere to local safety standards for all site duties.
• Provide job site documentation and end user training as needed.
• Setup and troubleshoot various audio/video/presentation systems.
• Travel to various job sites as required.

Skills

Communication

Independent work

Basic computing knowledge

AV signal flow

Tools usage

Flexibility after hours

Education

High School Diploma or equivalent

Tools

Hand tools

Power tools

Job description

The Onsite AV Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support, including but not limited to meeting support, for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service and meeting support experience. This is an Audio Visual Support role, it is not an IT role.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite AV Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support, including but not limited to meeting support, for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces
• Perform support tasks in a timely and quality conscious manner
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems.
• Travel to various job sites as required

Items to Consider

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Must be flexible to work after hours and weekends when required

• Ability to regularly climb and work from ladders, lifting equipment, tools and materials

Nice-To-Haves

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

• Pay Type: Hourly
• Min Base: $27.89/hr
• Max Base: $34.14/hr