Meeting Support Professional

AVI-SPL, Inc.; Seal Beach (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays and personal days

Training and development opportunities

Job summary

AVI-SPL is seeking an Onsite Support Technician to act as the primary on-site contact for customers and events. You will help prepare meeting spaces, configure equipment, and troubleshoot AV issues while delivering professional, high-quality customer service.

You’ll work with customers and internal teams, travel to different sites as needed, and maintain a welcoming, safe, and well-organized environment during events. Prior VIP meeting support is a plus.

Qualifications

• Minimum of a High School Diploma or equivalent.
• Basic knowledge of AV equipment and meeting room technology.
• Proven experience providing on-site meeting support and customer service.

Responsibilities

• Serve as the onsite point of contact for VIP meetings and events.
• Assist with setup, configuration, and breakdown of meeting spaces and equipment.
• Provide basic AV troubleshooting and equipment handling.
• Ensure meeting materials and facilities are prepared and functional prior to events.
• Greet VIP guests professionally and assist attendees.
• Document issues and resolutions for continuous improvement.
• Travel to various customer sites as required.

Skills

Customer service

Communication

Organizational skills

AV troubleshooting

On-site support

Tech-savvy

Driver's license

High school diploma

Education

High School Diploma or equivalent

AVIXA CTS Certification

Tools

AV equipment knowledge

Job description

As a Meeting Support Professional, you will be the primary onsite point of contact that will work in partnership with the Customer, management team, Global Help-desk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Your role is to facilitate smooth operations, address technical needs promptly, and ensure a professional and welcoming environment

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

• Serve as the onsite point of contact for VIP meetings, ensuring all arrangements are executed flawlessly.
• Assist with setup, configuration, and breakdown of meeting spaces, including seating, signage, and equipment.
• Provide basic AV troubleshooting support, including connecting laptops, troubleshooting audio/video issues, and managing conference call equipment.
• Ensure all meeting materials, technology, and facilities are prepared and functioning prior to events.
• Greet and assist VIP guests and attendees, maintaining a professional and courteous demeanor.
• Document issues and resolutions for continuous improvement.
• Setup events in an auditorium and classroom environment
• Setup/breakdown of conference spaces to meet the customer event needs
• Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components
• Responsible for job site documentation as needed
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support
• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Provide client training as needed
• Adhere to and understand local safety standards for all site duties
• Travel to various job sites as required

Items to Consider

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

• Proven experience supporting high-profile meetings or events is preferred.
• Basic knowledge of AV equipment, conference room technology, and troubleshooting.
• Excellent communication and people skills.
• Ability to remain calm and professional under pressure.
• Strong organizational skills with attention to detail.
• Availability to work onsite during scheduled events, including occasional evenings or weekends as needed.
• Tech-savvy with the ability to quickly learn new systems and troubleshoot common AV issues.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
• Minimum of a High School Diploma or equivalent
• Ability to regularly climb and work from ladders, lifting equipment, tools and materials

Nice-To-Haves

• Formal education in Electronics or related field preferred
• AVIXA CTS Certification

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay

• Pay Type: Hourly
• Min Base: $27.70/hr
• Max Base: $32.77/hr