Onsite AV Technician — Elite Client Support & Travel

AVI-SPL, Inc.; Tewksbury (MA); On-site; USD 47,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays and sick days

Training and development

Job summary

AVI-SPL, Inc. is seeking an Onsite Maintenance Technician to provide on-site AV support for customers in Massachusetts, cooperating with the Customer, management team, Global Helpdesk, and SIG teams to deliver a world-class service experience.

You will perform preventative maintenance, setup and troubleshooting of AV systems, and client training. The role requires hands-on work with Logitech, Extron, Crestron, and Q-SYS platforms, plus travel to customer sites and after-hours flexibility.

Qualifications

• Must communicate effectively with employees, customers, and colleagues.
• Ability to use hand and power tools safely and efficiently.
• Able to work independently and meet deadlines.
• Advanced computer knowledge (Windows/Mac).
• Knowledge of signal flow for audio, video, and control.
• Valid Driver’s License and driving record meeting AVI-SPL standards.
• High School Diploma or equivalent.
• Flexibility to work after hours and weekends when required.
• Willingness to travel to various job sites.

Responsibilities

• Setup and breakdown of conference spaces to meet event needs.
• Perform preventative maintenance on AV systems and hardware components.
• Clean AV equipment such as camera lenses and monitors.
• Document site activities and provide client training on AV tech.
• Provide timely support for meetings, installations, and recording where applicable.
• Collaborate with internal/external teams professionally.
• Adhere to local safety standards for site duties.
• Setup, operate and troubleshoot audio/video systems.
• Travel to multiple job sites as required.

Skills

Effective communication

Tool use

Independent thinking

Advanced computer knowledge

Signal flow knowledge

Valid Driver’s License

High school diploma

Customer service

Problem solving

Logitech systems

Extron NAV

Crestron systems

Networking LAN/WAN

Q-SYS

UC platforms (Teams, Zoom, Webex)

Tricaster/ PTZ cameras

Video wall experience

Preventive Maintenance

Education

High School Diploma or equivalent

Tools

Logitech

Extron NAV

Crestron systems

Q-SYS

Dante

Job description

AVI-SPL, Inc. is seeking an Onsite Maintenance Technician to provide on-site AV support for customers in Massachusetts, cooperating with the Customer, management team, Global Helpdesk, and SIG teams to deliver a world-class service experience.

You will perform preventative maintenance, setup and troubleshooting of AV systems, and client training. The role requires hands-on work with Logitech, Extron, Crestron, and Q-SYS platforms, plus travel to customer sites and after-hours flexibility.