Onsite AV/IT Technician & Dispatch Specialist

Sky Systems, Inc.; United States; On-site; USD 41,000 - 48,000; Full time

Job summary

Sky Systems, Inc. seeks a Dispatch AV/IT Technician to provide onsite desktop and AV support, basic networking checks, and conference room operations. The role involves coordinating with remote teams and vendors to keep daily site operations running smoothly.

Responsibilities include troubleshooting desktops and meeting room devices, managing loaner equipment, supporting conference room accounts, printers, and basic network tasks. The position requires physical tasks and working at height.

Qualifications

• 2–4 years of IT and AV support experience.
• Hands-on troubleshooting of desktops, laptops, and meeting room devices.
• Basic network fundamentals (LAN ports, cabling, device resets).
• Familiarity with conferencing platforms (Teams, Zoom, Webex).
• Ability to lift and work at height; strong documentation skills.

Responsibilities

• Troubleshoot desktops/notebooks and coordinate warranty repair or break-fix activities.
• Track loaner/spare devices using customer systems.
• Provide L1 AV support for meeting rooms: checks, resets, room readiness, basic hardware troubleshooting.
• Manage conference room accounts: add/remove users, password resets, ownership updates.
• Assist with basic printer troubleshooting (toner, waste cartridge).
• Provide on-site infrastructure and network checks: ports, cabling, patch panels, access points, power verification.

Skills

IT support

AV support

Desktop troubleshooting

Networking basics

Conferencing platforms

Education

CompTIA A+

ITIL Foundation

AV training

Tools

ServiceNow

Jira

Crestron Fusion

Extron

Job description

Sky Systems, Inc. seeks a Dispatch AV/IT Technician to provide onsite desktop and AV support, basic networking checks, and conference room operations. The role involves coordinating with remote teams and vendors to keep daily site operations running smoothly.

Responsibilities include troubleshooting desktops and meeting room devices, managing loaner equipment, supporting conference room accounts, printers, and basic network tasks. The position requires physical tasks and working at height.