Dispatch AV/IT Technician

Sky Systems, Inc.; Arizona; On-site; USD 48,000 - 65,000; Full time

Job summary

Sky Systems, Inc. seeks a Dispatch AV/IT Technician to provide onsite desktop and AV support, diagnose basic network issues, and ensure smooth conference room operations across locations.

You will troubleshoot desktops and meeting room devices, manage loaner equipment, and coordinate with vendors and central IT for escalations and replacements. This role requires ability to work at height and strong communication.

Qualifications

• 2–4 years of IT and AV support experience.
• Hands-on troubleshooting with desktops, laptops, and meeting room devices.
• Basic understanding of LAN ports, cabling, patching, and device resets.
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
• Ability to lift equipment and work at height.
• Strong communication, customer service, and documentation skills.
• Able to follow SOPs, ticketing processes, and escalation guidelines.

Responsibilities

• Troubleshoot desktops and notebooks; coordinate warranty repairs and break-fix activities.
• Track loaner/spare devices using customer systems.
• Provide L1 AV support for meeting rooms: checks, resets, room readiness, basic hardware troubleshooting.
• Manage conference room accounts and access controls.
• Assist with printer basics: toner, waste cartridge changes.
• Provide hands-on onsite infrastructure and network checks (ports, cabling, patch panels, APs, power).
• Coordinate with third-party vendors and procurement teams as needed.
• Support equipment replacement or resets under central IT guidance.
• Work at height when required (ladder/lift).
• Maintain communication with onsite and offsite teams about changes/issues.

Skills

IT support

AV support

Desktop troubleshooting

Networking fundamentals

Conference room devices

Customer service

Documentation

Education

CompTIA A+

ITIL Foundation

AV training

Tools

ServiceNow

Jira

Crestron Fusion

Extron

Job description

Job Description

Job Title:Dispatch AV/IT Technician
Schedule:Variable, onsite based on dispatch needs

Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
• Manage and track loaner/spare devices using customer-provided systems.
• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
• Manage conference room accounts (add/remove users, password resets, ownership updates).
• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
• Coordinate with third-party vendors and procurement teams when required.
• Support equipment replacement or reset during failures under guidance from central IT.
• Ability to work at height when required (ladder/lift).
• Maintain communication with onsite/offsite teams to report changes, issues, or updates.
• Ensure proper coverage during leaves and follow site operational processes/SOPs.

Must-Haves

• 2–4 years of experience in IT and AV support.
• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
• Ability to perform physical tasks, including lifting equipment and working at height.
• Strong communication, customer service, and documentation skills.
• Ability to follow SOPs, ticketing processes, and escalation guidelines.

Good-to-Haves

• Experience using ITSM tools (ServiceNow, Jira).
• Exposure to AV control systems or room management systems.
• Basic understanding of AV-over-IP or networked AV environments.
• Experience working in enterprise or fast-paced onsite environments.
• Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
• Audio Visual Support
• Basic understanding of networking and TCPIP
• Basic understanding of fiber, copper, network infrastructure
• Crestron Fusion
• Hardware support
• Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
• Ability to explain networks and connection types and troubleshoot multiple connection types (Home or Corp)
• Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
• Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
• Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
• Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
• CompTI certA A+
• OEM Certifications