Automotive Sales Support Specialist - Onsite (Auburn Hills)

US-Farathan; Auburn Hills (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

US Farathane in Auburn Hills, MI is seeking a Sales Support Representative to sit on-site and support the Ford Business Unit. You will assist the sales team, manage orders, and maintain customer records to ensure accurate, timely execution.

The ideal candidate has a Bachelor's degree preferred, 1–2 years in automotive sales support, and advanced MS Office skills, with strong organization and customer relationship abilities.

Qualifications

• Bachelor's degree in Business, Marketing, or related field, preferred
• 1-2 years in automotive sales support experience preferred
• Advanced skills in Microsoft Office (Excel, Word, PowerPoint and Outlook)

Responsibilities

• Support the Sales Management team with daily sales activities and account administration.
• Prepare, process, and maintain internal documents, reports, spreadsheets, and customer records.
• Ensure accurate and timely communication of information to customers and internal cross-functional teams.
• Manage customer purchase orders from receipt through fulfillment and maintain accurate records in internal systems.
• Work directly with customers to resolve pricing discrepancies, contract issues, and order-related concerns.
• Develop and maintain positive customer relationships to enhance customer satisfaction and support long-term business growth.
• Coordinate and track engineering part changes, ensuring updates are communicated and reflected in internal systems.
• Monitor and update sales forecasts, ensuring pricing adjustments and customer demand changes are accurately reflected in real time.
• Administer and maintain customer web portals, including pricing, order status, and relevant account information.
• Troubleshoot customer order issues, account concerns, delivery challenges, and other service-related matters.

Skills

Sales support experience

MS Office proficiency

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Microsoft Office Suite

Job description

US Farathane in Auburn Hills, MI is seeking a Sales Support Representative to sit on-site and support the Ford Business Unit. You will assist the sales team, manage orders, and maintain customer records to ensure accurate, timely execution.

The ideal candidate has a Bachelor's degree preferred, 1–2 years in automotive sales support, and advanced MS Office skills, with strong organization and customer relationship abilities.