Onsite Automotive Service Concierge

Pacer Group; Cloverdale (VA); On-site; USD 55,000 - 62,000; Full time

Job summary

Pacer Group in Cloverdale, VA is seeking a contract-based Onsite Customer Service Associate. Shift is Monday through Friday, 7:30 AM to 4:30 PM. This role is onsite with a focus on delivering excellent customer service in the automotive domain.

You will be the first point of contact, assess customer needs, create basic work orders, provide status updates, and document outcomes in service systems. Strong communication and problem-solving are essential for success in this role.

Qualifications

• Excellent communication and conflict management skills.
• Strong customer focus with ability to build relationships.
• Technical aptitude with service tools and diagnostics process.

Responsibilities

• Serve as first point of contact with customers, building relationships.
• Assess customer needs and gather information.
• Create basic work orders in systems and provide status updates.
• Escalate issues per procedures and document results.

Skills

Communicates effectively

Manage conflict

Customer focus

Directs work

Financial acumen

Instills trust

Diagnostics application

Warranty process

Technical escalation

Service documentation

Electronic service tool application

Customer Service excellence

Automotive industry experience

Computer savvy

Education

High School Diploma

Licensing/compliance for export controls

Tools

Cummins service tools

Electronic diagnostic tools

Job description

Pacer Group in Cloverdale, VA is seeking a contract-based Onsite Customer Service Associate. Shift is Monday through Friday, 7:30 AM to 4:30 PM. This role is onsite with a focus on delivering excellent customer service in the automotive domain.

You will be the first point of contact, assess customer needs, create basic work orders, provide status updates, and document outcomes in service systems. Strong communication and problem-solving are essential for success in this role.