Onsite Service Administrator – Customer Care

Primary Talent Partners; Cloverdale (VA); On-site; USD 48,000 - 62,000; Full time

Job summary

Primary Talent Partners is seeking a Service Administrator - III for an onsite 6-month contract in Cloverdale, VA. The role focuses on delivering excellent customer service, creating work orders, and supporting branch operations to grow the business.

You will engage with customers, gather information, and communicate status updates while working within standard workflows and systems. The position requires strong communication skills and the ability to sit on the company W2 without sponsorship.

Qualifications

• High school diploma or equivalent required.
• Export controls licensing may be required.
• Requires significant relevant work experience or specialized skills.

Responsibilities

• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Assesses customers needs and gathers pertinent information.
• Creates basic work orders in appropriate systems.
• Provides some status updates to customers, as requested.

Skills

Customer Service

Parts Knowledge

Computer Savvy

Education

High school diploma

Export controls licensing

Job description

Primary Talent Partners is seeking a Service Administrator - III for an onsite 6-month contract in Cloverdale, VA. The role focuses on delivering excellent customer service, creating work orders, and supporting branch operations to grow the business.

You will engage with customers, gather information, and communicate status updates while working within standard workflows and systems. The position requires strong communication skills and the ability to sit on the company W2 without sponsorship.