Technical Service Representative - Automotive Coatings

PPG; Madison (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid vacation & holidays

Employee assistance program

Job summary

PPG is seeking a Technical Service Representative to deliver technical expertise and product support at the Mazda Toyota Manufacturing facility in Athens, Alabama. You will work onsite, resolve customer questions, and support production with coating technologies and application know-how.

This role offers comprehensive benefits and on-the-job training, with daily collaboration across customer teams and internal PPG experts to optimize performance and customer satisfaction.

Qualifications

• 2+ years in manufacturing environment or similar.
• Hands-on experience with industrial coating technologies preferred.
• Strong Excel and records management skills.

Responsibilities

• Provide technical support and product expertise to customers.
• Troubleshoot challenges and resolve customer inquiries.
• Maintain accurate inventory records and assist with ordering.
• Collaborate with internal teams to meet customer needs.

Skills

Customer service

Problem solving

Teamwork

Effective communication

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Office

Job description

As a Technical Service Representative, you will deliver technical expertise and product support to customers, helping them optimize the performance and application of PPG products while ensuring a superior customer experience. In this role, you will work closely with customers to provide solutions, troubleshoot challenges, and promote the successful use of a broad range of automotive coatings products and application technologies.

Comprehensive training and development opportunities will be provided to help you build the knowledge and skills needed for success. This position is based onsite at the Mazda Toyota Manufacturing facility in Athens, Alabama, and reports directly to the Optima Solutions Site Manager.

Key Responsibilities

• Deliver exceptional customer service with a strong focus on product expertise, continuous improvement and effective problem resolution.
• Build sales position by establishing strong customer relationships at all levels, providing resolution to customer's concerns, and quickly troubleshooting problems.
• Provide resolutions to customer inquiries, application process monitoring, material ordering and hands‑on support.
• Manage daily, weekly, and monthly inventory activities including forecasting, ordering, receiving and distributing materials required for production operations.
• Conduct inventory audits with the customer and supplier to verify inventory accuracy and support replenishment processes; Identify and communicate potential material shortages, excess inventory and products nearing expiration.
• Assist with customer orders including daily priority list, record maintenance, along with late order tracking.
• Communicate regular updates to internal PPG technical teams and account management.
• Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non‑technical personnel to satisfy customer requirements.
• May support customer projects and assist with process improvements.
• Service other PPG automotive coatings customers in surrounding areas to support the sales and service team as needed.

Qualifications

• High school diploma or GED required.
• 2+ years of related experience working in a manufacturing environment or similar. Hands‑on experience with industrial coating technologies (i.e. Electrocoat, Pretreatment, Sealer & LASD) is preferred.
• Working knowledge of Microsoft Office products, including Excel, and the ability to maintain accurate spreadsheets and records.
• Thrives in a team‑based environment, partnering with others to solve challenges.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.
• Comfortable working around automated equipment and able lift ~30 lbs. on a limited basis.
• Willingness to work a day shift, along with occasional evening or weekend hours on an as needed basis.

PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other voluntary benefit offerings.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well‑being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.