Onsite Automation Support Engineer — Customer Liaison

Kids for the Future

Pittston (Luzerne County)

On-site

USD 75,000 - 110,000

Full time

14 days+

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Job summary

TGW Systems Inc. is seeking a Site Engineering Specialist to act as the single onsite contact after implementation, guiding customer technicians and driving operational excellence at the Pittston facility.

You will be the primary liaison between our customer and TGW for all automation-related matters, ensuring system reliability and continuous improvement. The role requires five years of mechatronic troubleshooting experience and a proven track record supervising maintenance teams in automated

Qualifications

Five (5) years of mechatronic troubleshooting and repair of material handling systems.
Proven experience supervising maintenance teams in automated environments.

Responsibilities

Serve as the primary onsite liaison between the customer and TGW, ensuring clear communication and effective execution of automation activities.
Guide and develop customer maintenance and operations teams, providing hands-on support and training to improve system knowledge.
Lead maintenance activities, including planned preventive maintenance, troubleshooting, and repair of automated systems.
Provide advanced technical support (electrical, mechanical, controls) and mentor technicians in resolving complex issues.
Support incident management with timely resolution and root cause analysis to prevent recurrence.
Manage monthly budget requirements and align expenses with contractual goals.
Ensure safety standards are followed and lead onsite safety initiatives.
Collaborate with TGW LTS to track performance and share lessons learned.
Perform additional duties to support customer success and system performance.