Onsite Automation Support Lead

TGW Logistics; Statesville (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401K with company match

Tuition reimbursement

PTO package offerings

Safety shoes

Protective eyewear

Fitness reimbursement

Job summary

TGW Logistics in Statesville, NC is seeking a Site Engineering Specialist to be the primary onsite liaison for automation systems post-implementation. You will guide customer technicians, drive operational excellence, and ensure performance and continuous improvement of the material handling system at the customer site.

The role emphasizes leadership, hands-on troubleshooting, and collaboration with customer teams and TGW to resolve issues, perform preventive maintenance, and mentor staff.

Qualifications

• 5+ years in mechatronic troubleshooting and repair of material handling systems.
• Experience supervising maintenance teams in automated warehouse/manufacturing environments.
• Strong leadership and people development skills, including mentoring technicians and customer teams.

Responsibilities

• Serve as the primary onsite liaison between the customer and TGW, ensuring clear communication and effective execution of automation activities.
• Guide and develop customer maintenance and operations teams with hands-on support and training to improve system knowledge.
• Build relationships with customer leadership to identify improvement opportunities and mitigate operational risk.
• Lead and coordinate maintenance activities including Planned Preventive Maintenance, troubleshooting, and repair of automated systems.
• Provide advanced technical support (electrical, mechanical, and controls) and mentor technicians in resolving complex issues.
• Support incident management and lead root cause analyses to prevent recurrence.

Skills

Mechatronic troubleshooting

Leadership

Communication

Mentoring

Education

Associate degree or technical certificate

High school diploma

Tools

CMMS

Job description

TGW Logistics in Statesville, NC is seeking a Site Engineering Specialist to be the primary onsite liaison for automation systems post-implementation. You will guide customer technicians, drive operational excellence, and ensure performance and continuous improvement of the material handling system at the customer site.

The role emphasizes leadership, hands-on troubleshooting, and collaboration with customer teams and TGW to resolve issues, perform preventive maintenance, and mentor staff.