Onsite ASL-Savvy Customer Experience Supervisor

ZP Better Together, LLC.; Austin (TX); Sur place; USD 52 000 - 70 000; Plein temps

Résumé du poste

ZP Better Together, LLC is seeking an on-site Customer Experience Supervisor to lead the Austin, Texas-based Customer Care team. This full-time role focuses on guiding workflows, training staff, and maintaining accurate records to deliver exceptional service.

The ideal candidate combines VRS knowledge with ASL proficiency and strong listening skills, fostering a collaborative, empathetic environment. Some travel and flexible scheduling may be required.

Qualifications

• Proficient in VRS customer service and/or product knowledge.
• Ability to troubleshoot and resolve customer problems with patience and empathy.
• Fluency in American Sign Language (ASL) and cultural awareness of the deaf community.
• Strong listening skills and a collaborative, team-oriented approach.
• Flexibility to accommodate varying work hours and days.

Responsabilités

• Supervise and manage all aspects of the Customer Care team and workflows.
• Provide direction and training to team members, fostering continuous improvement.
• Maintain accurate customer records and handle account information updates.
• Resolve product or service-related issues by understanding customer complaints, identifying root causes, and providing optimal solutions promptly.
• Offer recommendations for potential products or services based on analysis of customer needs.
• Prepare detailed reports on product or service performance through data collection and analysis.
• Actively engage in handling customer calls as required, ensuring timely assistance and resolution.
• Review TRSURD submissions prior to approval, ensuring compliance with regulations and company standards.

Connaissances

VRS knowledge

Troubleshooting

ASL proficiency

Active listening

Team collaboration

Flexible hours

Description du poste

ZP Better Together, LLC is seeking an on-site Customer Experience Supervisor to lead the Austin, Texas-based Customer Care team. This full-time role focuses on guiding workflows, training staff, and maintaining accurate records to deliver exceptional service.

The ideal candidate combines VRS knowledge with ASL proficiency and strong listening skills, fostering a collaborative, empathetic environment. Some travel and flexible scheduling may be required.