Senior Customer Experience & Technical Support (ASL)

ZP Better Together, LLC.; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 44,000; Full time

Job summary

ZP Better Together, LLC is hiring a Customer Experience Team Member II (Technical Support) in Austin, TX. This hourly, full-time role involves assisting customers with TRSURD registration, redaction, and telecommunication video services while leveraging H.323/SIP knowledge and Cisco networking expertise.

The candidate should bring ASL skills, a IT degree or equivalent experience, and 2+ years in customer care and technical troubleshooting.

Qualifications

• ASL knowledge and video technology familiarity required.
• Two+ years of customer care experience.
• Two+ years of technical troubleshooting experience.
• Video conferencing tech knowledge (H.323, SIP, H.264).
• Familiarity with Cisco networking devices, routers and firewalls.

Responsibilities

• Assist, verify, and validate customer documentation for the TRSURD database.
• Prepare, review, and redact TRSURD documentation before submission.
• Support home-based users and small businesses using H.323/SIP.
• Test and evaluate network configurations to resolve issues.
• Assist customers with connectivity problems and product usage guidance.
• Demonstrate product benefits to meet end-user needs.
• Provide top-level technical support for inbound calls.
• Research field issues and support outreach efforts.
• Travel as needed for outreach installations.

Skills

ASL

Video tech knowledge

Presentation skills

Education

Bachelor's degree in Information Technology or equivalent experience

Tools

Cisco hardware

MAC platforms

Job description

ZP Better Together, LLC is hiring a Customer Experience Team Member II (Technical Support) in Austin, TX. This hourly, full-time role involves assisting customers with TRSURD registration, redaction, and telecommunication video services while leveraging H.323/SIP knowledge and Cisco networking expertise.

The candidate should bring ASL skills, a IT degree or equivalent experience, and 2+ years in customer care and technical troubleshooting.