Customer Experience Specialist (VRS/ASL)

Purple Communications, Inc; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading communication services provider in Austin is seeking a Customer Experience Team Member to assist customers with inquiries and resolve issues. The role requires excellent phone and communication skills, cultural awareness of the deaf community, and the ability to work well in a team. This full-time position is ideal for entry-level candidates. Join us in breaking down communication barriers while providing exceptional service.

Qualifications

• VRS customer service and/or product knowledge are helpful.
• Excellent phone skills.
• Ability to solve customers’ problems.
• Strong English writing skills; excellent communicator.
• Cultural awareness of the deaf community and American Sign Language (ASL).
• Team player.

Responsibilities

• Attract potential customers by answering product and service questions.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer’s complaint.
• Recommend potential products or services to management.
• Prepare product or service reports by collecting customer information.
• Contribute to team effort by accomplishing related results as needed.

Skills

Excellent phone skills

Ability to solve customers’ problems

Strong English writing skills

Cultural awareness of the deaf community

Team player

Job description

A leading communication services provider in Austin is seeking a Customer Experience Team Member to assist customers with inquiries and resolve issues. The role requires excellent phone and communication skills, cultural awareness of the deaf community, and the ability to work well in a team. This full-time position is ideal for entry-level candidates. Join us in breaking down communication barriers while providing exceptional service.