ASL-CX Engineer: Tech Support & Outreach

Purple Communications, Inc; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading communication services provider in Austin, TX is looking for a Customer Experience Team Member II. This role requires strong technical skills and experience in customer care. The ideal candidate will have a background in information technology, familiarity with video conferencing technologies, and the ability to use American Sign Language (ASL). This position offers opportunities for growth in a dynamic environment.

Qualifications

• Bachelor's degree in Information Technology or equivalent experience.
• Two plus years of related experience with customer care.
• Video conferencing technical knowledge (H.323, SIP, H.264).

Responsibilities

• Assisting customers with connectivity issues.
• Research patterns of common issues out in the field.
• Provide top level technical support for all inbound callers.

Skills

Technical troubleshooting

Knowledge of H.323 and SIP

Customer care

Use of American Sign Language (ASL)

Excellent presentation skills

Education

Bachelor's degree in Information Technology

Tools

Cisco products

Home-based routers

Job description

A leading communication services provider in Austin, TX is looking for a Customer Experience Team Member II. This role requires strong technical skills and experience in customer care. The ideal candidate will have a background in information technology, familiarity with video conferencing technologies, and the ability to use American Sign Language (ASL). This position offers opportunities for growth in a dynamic environment.