Onsite Arbitration & Claims Specialist

Carvana; Tempe (AZ); On-site; USD 27,000 - 39,000; Full time

Job summary

ADESA, a Carvana-owned company, is hosting an in-person Hiring Event for the ADESA Central Arbitration Specialist - Onsite (Tempe, AZ). The event focuses on arbitration processes, investigations, and conflict resolution within vehicle transactions, emphasizing procedural integrity and risk mitigation.

The role requires a high school diploma (bachelor's preferred), strong analytical and communication skills, and meticulous attention to detail to manage arbitration claims, review evidence, and

Qualifications

• Requires high school diploma; bachelor's degree preferred.
• Analytical and evidence-based decision making essential for investigations.
• Meticulous attention to detail and strict rule application required.
• Strong communication and conflict resolution skills are essential.

Responsibilities

• Manage full lifecycle of arbitration claims from investigation to final resolution.
• Review Vehicle Details Pages and third-party inspections to determine claim validity.
• Apply multi-layered rulesets to ensure procedural integrity and fair outcomes.
• Conduct financial analysis and use concession calculators for fair settlements.
• Coordinate vehicle return/unwind processes for cancelled sales.
• Investigate title issues using internal systems and collaborate with Titles Team.
• Communicate with internal teams and external parties regarding decisions and resolutions.
• Maintain meticulous records of all claims and communications.

Skills

Analytical & Evidence-Based Decision-M

Detail-oriented

Conflict resolution

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

ADESA, a Carvana-owned company, is hosting an in-person Hiring Event for the ADESA Central Arbitration Specialist - Onsite (Tempe, AZ). The event focuses on arbitration processes, investigations, and conflict resolution within vehicle transactions, emphasizing procedural integrity and risk mitigation.

The role requires a high school diploma (bachelor's preferred), strong analytical and communication skills, and meticulous attention to detail to manage arbitration claims, review evidence, and