Arbitration Specialist - Auto Auction Support

Carvana; Las Vegas (NV); On-site; USD 25,000 - 28,000; Full time

Job summary

ADESA, a Carvana-owned company, is seeking a post-sale support professional in Las Vegas to help resolve buyer-seller discrepancies and ensure arbitration compliance. You will research issues, coordinate notifications, and oversee investigations while maintaining high standards of service.

Join a team-focused environment with a strong emphasis on policy, procedure, and legal compliance, ensuring fair outcomes and smooth post-sale operations.

Qualifications

• High School Diploma or GED required.
• One year of mechanical experience preferred.
• At least three years of auto auction experience preferred.
• Basic Mechanical and Body Shop knowledge preferred.
• Basic computer skills required.
• Effective communication skills required.
• Must be qualified to operate a motor vehicle and possess a valid driver license.

Responsibilities

• Resolve differences between buyer and seller arising from representations on the auction block.
• Research issues and recommend final decisions regarding post-sale issues.
• Provide excellent customer service and handle complaints or disputes.
• Enforce arbitration policy and coordinate post-sale processes.
• Coordinate third-party inspections and maintain proper recordkeeping.
• May perform accounts receivable duties.

Skills

Mechanical knowledge

Body Shop knowledge

Basic computer skills

Effective communication

Driver license

Education

High School Diploma or GED

Job description

ADESA, a Carvana-owned company, is seeking a post-sale support professional in Las Vegas to help resolve buyer-seller discrepancies and ensure arbitration compliance. You will research issues, coordinate notifications, and oversee investigations while maintaining high standards of service.

Join a team-focused environment with a strong emphasis on policy, procedure, and legal compliance, ensuring fair outcomes and smooth post-sale operations.