Onsite Appointment Coordinator – Temp to Perm, NYC

Bernard Nickels & Associates; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Bernard Nickels & Associates is seeking a reliable Appointment Coordinator / Office Administrator for a fully onsite role in New York City. The position focuses on scheduling service appointments with existing customers, not cold calls, with emphasis on organization and attention to detail.

You will contact customers by phone or email, locate their details in the system, and book and record appointments while maintaining accurate records and follow-up as needed.

Qualifications

• Comfortable speaking with customers over the phone.
• Strong attention to detail and accuracy.
• Organized and able to track multiple customer interactions.
• Reliable with strong follow-through and timely updates.
• Professional verbal and written communication skills.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Work through provided customer call and email lists.
• Locate customer contact information in the company’s system.
• Call existing customers to schedule upcoming service appointments.
• Communicate with customers by email when needed.
• Book and accurately record appointments.
• Track who answered, who did not, and who requires follow-up.
• Keep customer records up to date and organized.
• Enter and update information within internal systems.
• Follow up with customers as needed.
• Assist with general administrative and office support.
• Take on additional projects and responsibilities as you become comfortable.

Skills

Phone communication

Attention to detail

Organization

Reliability

Professional communication

Microsoft Office basics

Tools

Microsoft Office

Job description

Bernard Nickels & Associates is seeking a reliable Appointment Coordinator / Office Administrator for a fully onsite role in New York City. The position focuses on scheduling service appointments with existing customers, not cold calls, with emphasis on organization and attention to detail.

You will contact customers by phone or email, locate their details in the system, and book and record appointments while maintaining accurate records and follow-up as needed.