Office Operations & Customer Experience Lead

Adver.info; New York, Northern (NY, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Adver.info seeks an experienced Office Manager / Customer Service Representative for an on-site role in New York. You will handle phones, schedule appointments, prepare proposals, and coordinate with vendors while maintaining supplies and filing.

This role requires friendly, proactive individuals with strong communication, multitasking ability, and willingness to assist with marketing coordination and permit-related duties in a fast-paced environment.

Qualifications

• Minimum experience in office administration and customer service.
• Strong communication and organizational skills required.
• Ability to manage scheduling, proposals, and follow-up activities.

Responsibilities

• Answer telephones and take messages.
• Speak with customers and set up appointments.
• Type proposals and emails; follow up calls.
• Pull/close permits and complete warranty documentation.
• Tech dispatch and office supplies management.
• Coordinate with outside marketing team on advertising.

Skills

Customer service

Office administration

Multi-tasking

Telephone etiquette

Job description

Adver.info seeks an experienced Office Manager / Customer Service Representative for an on-site role in New York. You will handle phones, schedule appointments, prepare proposals, and coordinate with vendors while maintaining supplies and filing.

This role requires friendly, proactive individuals with strong communication, multitasking ability, and willingness to assist with marketing coordination and permit-related duties in a fast-paced environment.