Onsite Ambulatory Workflow Analyst — Drive Efficiency

PIH Health; California; On-site; USD 33,000 - 47,000; Full time

Job summary

PIH Health seeks an Ambulatory Operational Workflow Analyst to lead analysis, design future-state processes and streamline ambulatory workflows across PHP Group offices. The role involves coordinating data collection, examining results, and planning education for staff while ensuring patient safety and quality goals.

The analyst will act as a liaison among physicians, office staff, Ambulatory Informatics, and other departments, providing ongoing workflow maintenance and support in a fast-paced

Qualifications

• Experience with ambulatory clinical systems or EHRs.
• Understanding of front office and clinical staff roles.
• Experience in project teams preferred.
• Excellent work ethic.
• Ability to work independently.

Responsibilities

• Lead ambulatory workflow analysis and design future-state processes.
• Coordinate data collection and examination to identify bottlenecks.
• Plan education and user training; provide ongoing support.
• Liaise among physicians, staff, informatics, and departments.
• Maintain ambulatory workflow and support patient safety goals.

Skills

Ambulatory workflows

Clinical staff competencies

Planning and organizing

Visio/Excel

Data analysis

Problem solving

Attention to detail

Customer service

Oral/written communication

Team collaboration

Adaptability under pressure

Multi-project management

Independent work

Punctuality

Education

High School diploma

Bachelor’s degree in healthcare setting

Certification from an accredited Medical Assistant Program

Tools

Allscripts TouchWorks/Outpatient EHR

Job description

PIH Health seeks an Ambulatory Operational Workflow Analyst to lead analysis, design future-state processes and streamline ambulatory workflows across PHP Group offices. The role involves coordinating data collection, examining results, and planning education for staff while ensuring patient safety and quality goals.

The analyst will act as a liaison among physicians, office staff, Ambulatory Informatics, and other departments, providing ongoing workflow maintenance and support in a fast-paced