Onsite Aftermarket Account Manager - Service & Projects

Actalent; Independence (KY); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Commission

Bonus structure

Strong benefits

Job summary

Actalent seeks an Aftermarket Account Manager to serve as the primary contact for customers requiring service and support for equipment. You will manage aftermarket service projects from start to finish, coordinating resources and supporting field activities to ensure customer satisfaction.

The role combines project management, technical support, and account management to deliver outstanding service and accurate project completion, with a strong emphasis on on-site collaboration at the

Qualifications

• Associates Degree in Engineering Discipline or equivalent.
• Proven customer service skills and experience.
• Excellent verbal and written communication.
• Ability to troubleshoot technical issues for customers.
• Demonstrated project management experience.
• Solid account management capabilities.

Responsibilities

• Create, document, and manage field and in-house service projects.
• Coordinate service activities and provide timely updates to customers.
• Submit field service documentation for invoicing.
• Provide technical and service support via phone and email.
• Collect, analyze, and present service data and reports.
• Support field technicians during onsite repairs and coordinate logistics.
• Review operating data and device history to diagnose issues.
• Coordinate with Engineering, Parts, Sales, Accounting, Production, and Service teams.
• Prepare accurate parts and service quotations.
• Develop and maintain strong customer relationships as primary contact.

Skills

Customer service skills

Strong communication skills

Troubleshoot technical issues

Project management experience

Account management skills

Education

Associates Degree in Engineering Discipline

Tools

Job description

Actalent seeks an Aftermarket Account Manager to serve as the primary contact for customers requiring service and support for equipment. You will manage aftermarket service projects from start to finish, coordinating resources and supporting field activities to ensure customer satisfaction.

The role combines project management, technical support, and account management to deliver outstanding service and accurate project completion, with a strong emphasis on on-site collaboration at the