Project Manager, Aftermarket Solutions

AMF Bakery Systems; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

AMF Bakery Systems is seeking a Project Manager, Aftermarket Solutions to lead customer relationships and coordinate cross-functional teams across service, engineering, manufacturing, parts, and sales. You will own complex aftermarket issues and drive opportunities for growth in R&M, MPP, and technical services.

Ideal candidates bring experience in capital equipment or food manufacturing, strong communication skills, and the ability to travel 50–70% to support customers and projects globally.

Qualifications

• Bachelor's degree in business, engineering, technical field, or equivalent combination of education and industry experience.
• Experience in capital equipment, industrial manufacturing, automation, baking, or food processing industries.
• Demonstrated ability to manage customer relationships and coordinate complex technical or operational issues.
• Strong organizational, communication, and problem-solving skills.
• Ability to influence cross-functional teams and drive accountability without direct authority.
• Strong customer-facing presence with ability to remain calm under pressure.
• Mechanical and technical aptitude with understanding of industrial equipment systems.
• Experience using CRM systems and Microsoft Office applications.
• Ability to travel approximately 50–70%

Responsibilities

• Develop and maintain strong long-term relationships with assigned customers.
• Serve as the primary point of ownership for complex customer issues and aftermarket coordination.
• Conduct regular customer site visits to understand operational challenges, identify opportunities, and strengthen customer engagement.

Skills

Project management

Customer relationship management

Cross-functional leadership

CRM systems

Problem solving

Communication

Travel readiness

Education

Bachelor's degree in business/engineering/technical field

Tools

CRM systems

Microsoft Office

D365

Job description

AMF Bakery Systems is seeking a Project Manager, Aftermarket Solutions to lead customer relationships and coordinate cross-functional teams across service, engineering, manufacturing, parts, and sales. You will own complex aftermarket issues and drive opportunities for growth in R&M, MPP, and technical services.

Ideal candidates bring experience in capital equipment or food manufacturing, strong communication skills, and the ability to travel 50–70% to support customers and projects globally.