CALL CENTER SPECIALIST

Universal Health Services; Benton (AR); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(K) with company match

Excellent medical, dental, vision, and

Job summary

Rivendell Behavioral Health Services in Benton, AR, a part of Universal Health Services, is hiring a Call Center Specialist to coordinate admissions and provide crisis intervention over the phone. The role supports the Admissions team and works with RNs and intake counselors.

Typical hours are Monday–Friday, 8:00 am–4:30 pm, and responsibilities include data collection, entering information into Med Series 4, insurance verification, and timely communication with referral sources.

Qualifications

• RN is highly preferred for this position.
• Bachelor’s degree in Psychology, Social Work, or related field preferred; HS diploma/GED required.
• 1 year in fast-paced call center environment preferred.
• 1 year in psychiatric setting preferred.
• Exceptional phone etiquette, verbal and written communication skills; ability to speak with diverse populations.
• Strongly preferred: insurance verification, telephonic skills, and data entry.
• Excellent customer service with a friendly demeanor.
• Handle with Care and Verbal De-escalation training offered on hire.

Responsibilities

• Coordinate admission functions and provide crisis intervention by gathering telephonic information and scheduling no-charge assessments.
• Collect data from inquiry calls and assessments; input into Med Series 4 promptly.
• Assist in monitoring faxes and referral systems to increase admissions and reduce wait times.
• Verify insurances and provide information for the Admissions team.
• Collaborate with RNs and Intake Counselors within Admissions and Referral.

Skills

Phone etiquette

Verbal communication

Written communication

Data entry

Telephonic skills

Customer service

De-escalation

CPR/First Aid

Education

Bachelor's degree in Psychology, Social Work, or related field

Registered Nurse (preferred)

High school diploma/GED

Tools

Med Series 4

Job description

Responsibilities

Call Center Specialist (Not Remote)

Monday-Friday: 8 am - 4:30 pm

Rivendell Behavioral Health Services is an 80-bed full-service behavioral healthcare acute care facility located in Benton, AR, that has been providing quality health care to the residents of Arkansas since 1985. Rivendell Behavioral Health Services has been offering hope to individuals, families, and communities for over 35 years. Rivendell Behavioral Health Services is the leader in providing quality mental health and addiction treatment services. Our commitment to care includes developing integrated delivery systems through partnerships with medical surgical hospitals, community mental health centers, educational institutions, managed care organizations, local health professionals and agencies. Rivendell Behavioral Health Services strives to set the standard for excellence in the field of behavioral health care and maintains its leadership role by treating each patient as a respected individual of our community.

As directed by the Director of Assessment and Referral, the Call Center Specialist coordinates admission functions, provides crisis intervention services to potential patients (by gathering telephonic information and scheduling no charge assessments), collects data (from Inquiry Calls, assessments, etc.), inputs information into Med Series 4 in a timely manner, and assists in monitoring faxes and referral systems to increase admissions and decrease wait times. Additionally, the Call Center Specialist will be an active participant in verifying insurances and providing specific information for the Admissions team. The Call Center Specialist will work alongside the Admissions and Referral team of RNs and Intake Counselors.

Benefits for full-time employees include:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries

What do our current employees value at Rivendell Behavioral Health & UHS?

An environment that puts patient care first. One of the most rewarding aspects of working at Rivendell Behavioral Health is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. Supportive and responsive leadership. You are never alone, as you are part of a large network of peers and leaders that routinely exchange ideas and review current topics within the industry. Having the opportunity to grow, learn, and advance in your career.

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $10.77 billion in 2018. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 26 acute care hospitals, 327 behavioral health facilities, 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom

Qualifications

Education and Training:

• Registered Nurse is highly preferred for this position.
• Bachelors degree in Psychology, Social Work, or a related field preferred, High school diploma/GED required.
• One years experience in a fast-paced, call center environment preferred.
• One year in a psychiatric setting preferred.
• Exceptional phone etiquette, verbal and written communication skills, and ability to speak with different patient populations and referral sources required.
• Strongly preferred: insurance verification, telephonic skills, and data entry.
• Exception customer service with friendly demeanor.
• Handle with Care and Verbal De-escalationrequired and offered upon hire during orientation.
• CPR/First Aid required and offered upon hire during orientation.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc.