Onsite Admissions Coordinator — Compassionate Care & Growth

Boca Recovery Center; McKnight and Bay (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

Disability Coverage

Paid Time Off

Continuing Education & ProfessionalDev

Job summary

Boca Recovery Center is seeking an Admissions Representative to support on-site admissions operations at our Springfield, MA facility. You will be the primary contact for patients, families, and referral sources, guiding them through the admissions process and providing information to support informed decisions.

Responsibilities include handling inbound inquiry calls, conducting screenings, and ensuring accurate data entry into Salesforce.

Qualifications

• Minimum one year of admissions coordination in chemical dependency treatment.
• Strong knowledge of addiction treatment modalities.
• Excellent interpersonal, communication, and problem-solving skills.
• Experience with CRM systems, preferably Salesforce.
• HIPAA compliance and confidentiality knowledge.

Responsibilities

• Oversee admissions process and initial screenings.
• Manage inbound inquiry calls and explain the treatment program and admissions process.
• Enter accurate demographic and admissions data into Salesforce and maintain lead tracking.
• Represent Boca Recovery Center in a professional, compassionate manner to patients and referral sources.
• Collaborate with the multidisciplinary team to coordinate seamless handoffs.

Skills

Interpersonal skills

Communication

Problem-solving

Data entry

Salesforce CRM

HIPAA knowledge

Tools

Salesforce

Job description

Boca Recovery Center is seeking an Admissions Representative to support on-site admissions operations at our Springfield, MA facility. You will be the primary contact for patients, families, and referral sources, guiding them through the admissions process and providing information to support informed decisions.

Responsibilities include handling inbound inquiry calls, conducting screenings, and ensuring accurate data entry into Salesforce.