Admissions Coordinator

River House Wellness, LLC; Boca Raton (FL); On-site; USD 85,000 - 97,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company matching

Job summary

River House Wellness, LLC in Boca Raton, FL is seeking an experienced Senior Admissions Coordinator to manage admissions across multiple treatment centers. You will convert inquiries into admissions, guide callers from first contact to enrollment, and mentor other admissions staff.

You will work with utilization review, VOB, and clinical teams to verify benefits, coordinate logistics, and track metrics to meet monthly census targets.

Qualifications

• 3+ years in behavioral health admissions or similar, with proven close rate.
• Strong knowledge of levels of care and insurance concepts.
• Excellent phone presence and persuasive communication.
• Proficient with CRM/EMR systems and data accuracy.

Responsibilities

• Handle inbound/outbound calls and convert qualified leads to admissions.
• Conduct pre-admission screenings to determine appropriate care level and facility.
• Guide callers from inquiry to admission, addressing concerns and barriers.
• Coordinate admission logistics, including scheduling and handoffs to facilities.
• Explain insurance benefits and private-pay options clearly and accurately.
• Mentor admissions staff and contribute to meeting census targets.

Skills

Closing skills

Empathy & communication

Organizational skills

Sales ability

CRM proficiency

Education

High school diploma

Bachelor's degree preferred

Tools

Salesforce

Kipu

Lead Squared

Job description

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Location: Boca Raton, FL (on-site)
Schedule: Full-time, Monday–Friday, 9:00 AM – 5:00 PM
Salary: $85,000 – $97,000 per year

About Us

supports a network of behavioral health treatment centers that help individuals and families start recovery. Our Boca Raton admissions office is a supportive, team-oriented place where people are valued, celebrated and set up to succeed.

Position Summary

We're looking for an experienced, results-driven Senior Admissions Coordinator to manage the admissions process for multiple treatment centers. This role is for a proven closer who can turn inquiries into admissions while showing every caller real compassion. You'll guide prospective clients and their families from first contact through admission. You'll also mentor other admissions staff and help us hit our census goals.

Key Responsibilities

• Handle inbound and outbound calls from prospective clients, families, referents and professional partners, and turn qualified leads into admissions.
• Run thorough pre-admission screenings and assessments to find the right level of care and the right facility within our network.
• Guide callers from inquiry to admission, building trust and addressing concerns, objections and barriers to treatment.
• Work with the utilization review, verification of benefits (VOB) and clinical teams to confirm insurance coverage and clinical appropriateness.
• Explain insurance benefits, financial responsibility and private-pay options clearly and accurately.
• Coordinate admission logistics, including travel arrangements, intake scheduling and handoffs to facility staff.
• Follow up on all open leads quickly and persistently to get the most conversions.
• Keep accurate, timely records in the CRM/EMR system and meet HIPAA and 42 CFR Part 2 confidentiality standards.
• Mentor and support admissions coordinators, sharing best practices and closing strategies.
• Track and report on admissions metrics, conversion rates and lead sources.
• Build relationships with referral sources and community partners.
• Meet or exceed monthly admissions and census targets.

Qualifications

• 3+ years of experience in behavioral health, substance use disorder or mental health admissions, with a strong record of conversions and closing.
• Solid understanding of levels of care (Detox, Residential, PHP, IOP, OP).
• Working knowledge of commercial insurance, VOBs and payer requirements.
• Excellent phone presence, active listening and persuasive communication skills.
• Ability to handle sensitive, emotional conversations with empathy and professionalism.
• Highly organized, self-motivated and comfortable in a fast-paced, goal-driven environment.
• Proficient with CRM and EMR systems (e.g., Salesforce, Kipu, Lead Squared or similar).
• High school diploma required; bachelor's degree in a related field preferred.
• Lived experience in recovery is welcome and valued.

What We Offer

• Competitive salary of $85,000 – $97,000
• Full benefits package (medical, dental and vision) beginning after 90 days
• 401(k) with company matching
• A positive, supportive and collaborative team atmosphere
• Meaningful work helping people and families start their recovery journey
• Opportunities for professional growth and advancement