Bilingual Manager, Strategic Accounts

EmployBridge, LLC; Lexington (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Prescription drug benefits

401(k)

Paid time off & holidays

Wellness program

Incentive programs

Job summary

EmployBridge, LLC in Lexington, KY is seeking a Bilingual Strategic Account Manager to oversee the client staffing operations, drive recruitment strategies, and manage a high-performing staffing team. You will coordinate with client management, deliver onboarding, and produce workforce reports to improve efficiency.

The role emphasizes consultative client engagement, KPI-driven performance, and strong HR/data management capabilities to support evolving staffing needs.

Qualifications

• Experience in consultative client partnerships across management levels.
• Ability to develop and execute recruiting strategies to meet hiring goals.
• Workforce planning to maintain a continuous talent pipeline.
• Experience with onboarding and new hire orientation.
• Experience creating and analyzing reports to identify workforce challenges.

Responsibilities

• Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client’s business, staffing needs, culture, and program expectations.
• Develops and executes effective recruiting strategies that deliver applicant flow and hiring results to meet fill rate goals.
• Anticipates talent market needs and implements workforce planning to ensure a pipeline of quality talent.
• Delivers client customized new hire orientations.
• Runs and creates reports (CRM, Power BI) to identify workforce challenges and collaborates with the client to address them.
• Coaches associates and manages performance, handling escalations and audits.
• Maintains high levels of client satisfaction through regular communication and quarterly business reviews.

Skills

Consultative relationship mgmt

Recruiting strategy

Workforce planning

CRM analytics

Power BI

HR data management

Team leadership

Client relationship building

Effective communication

Problem solving

Tools

CRM

Power BI

Job description

Bilingual Strategic Account Manager, Lexington, KY

The Strategic Accounts Manager is fully accountable for the long-term evolution of the client’s staffing operations including the overall direction and operational management of all business activities. This role is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of
customer goods and service.

This role oversees employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates.
This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs through daily recruitment/fulfilment activities, and measurements against established KPIs. This role is responsible for day-to-day management of colleague performance to include coaching and
development of the client staffing team to ensure all service levels and performance metrics are met.

Your Role & Responsibilities:

• Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client’s business, staffing needs, culture, and program expectations.
• Develops and executes effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals.
• Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent.
• Delivers client customized new hire orientations.
• Runs and creates reports to identify workforce challenges escalates when appropriate and collaborates with the client to deliver, decline, or adjust expectations (using CRM, Power BI, time/attendance software).
• Proactively identifies and raises issues around limited and/or excess staff capacity.
• Collaborates with the client to address and resolve staff interpersonal, personal, and/or professional development needs.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and
perform any other duties, as assigned by their leader.

• Serves as an escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the client program and/or associates.
• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
• Maintains high levels of customer satisfaction through regular communication and quarterly business reviews with the client.
• Oversees team duties and responsibilities, coaches, and develops team, and assigns and ends associate assignments.
• Conducts audits related to brand and regulatory requirements.

Must have experience:

Competencies (Skills & Knowledge You’ll Bring):

• Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities and working relationships with colleagues/management.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize and build effective and diverse teams.
• Must have seasoned critical thinking and problem-solving skills.
• Ability to communicate professionally and effectively across all platforms.
• Communicates information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication.
• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
• Responds positively to change and adapted to new situations quickly.

Employbridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

Employbridge offers a competitive benefits package which includes

• Medical/Dental/Vision
• prescription drug benefits
• 401(k)
• paid time off and holidays
• a wellness program
• incentive programs

We also offer a variety of career paths and encourage promotion from within.

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.