Online Student Success Coach

Concorde Career Colleges; Houston (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Salary range $55,000–$65,000/yr

Tuition waiver for family

Paid time off

Retirement matching

Parental leave

Health, vision, dental insurance

Pet insurance

Health plan enrollment

Job summary

Concorde Career Colleges is seeking an Online Success Coach in Houston to guide students through online and blended courses, develop educational plans, and monitor progress. You will provide troubleshooting for Canvas and other tools, support instructors, and collaborate with Student Affairs to address student needs.

The role emphasizes building relationships, supporting adult learners, and maintaining organized records. A bachelor’s degree is preferred, with an associate degree required.

Qualifications

• Minimum of an associate degree, bachelor’s degree preferred, and experience in related field.
• Teaching experience and experience with online learning/learning systems required.
• Experience working with adult learners, first generation college students, and students from diverse backgrounds.
• Knowledgeable in human dynamics: Understanding the needs and challenges of our students.
• Strong organizational skills: Managing various aspects of student affairs.
• Ability to interact effectively: Build relationships with students, faculty, and staff.
• Strong telephone communication skills: Connecting with students and addressing their needs.

Responsibilities

• Conduct First Day Workshops as necessary for new students
• Closely monitor new students for appropriate activity in online and blended courses
• Assist students in developing educational plans and strategies to improve student success
• Monitor individual student progress by utilizing tracking and reporting systems
• Actively prepare for and participate in campus meetings addressing student success
• Provide students with troubleshooting support for Canvas, third‑party tools, and/or other academic challenges
• Assist instructors with troubleshooting and training for both Canvas and third‑party teaching tools
• Provide training and coaching to instructors to develop efficient and engaging online teaching methods, tools, and strategies
• Assist the Campus Support Center and the Academic Dean with the course review process to evaluate instructor activity and effectiveness
• Collaborate closely with Student Affairs and other departments to identify and recommend appropriate services designed to address student needs
• Compile information on program services, activities, and students. Maintain accurate, organized, completed, and detailed records and develop and maintain reports as required or assigned
• Maintain open communication between Dean, PD’s, and Student Affairs to identify high‑risk students
• Continuously monitor academically at‑risk students and recorded activities, progress and communications within the student management system
• Maintain an encouraging, supportive, and positive attitude
• Proctor examinations as needed
• Track and document all work and support activities to permit analysis of areas for improvement
• Additional duties as assigned

Skills

Teaching experience

Online learning

Student support

Communication skills

Education

Associate degree

Bachelor’s degree preferred

Job description

Concorde Career Colleges is seeking an Online Success Coach in Houston to guide students through online and blended courses, develop educational plans, and monitor progress. You will provide troubleshooting for Canvas and other tools, support instructors, and collaborate with Student Affairs to address student needs.

The role emphasizes building relationships, supporting adult learners, and maintaining organized records. A bachelor’s degree is preferred, with an associate degree required.