E-Commerce Customer Experience Specialist | Family-Run Growth

ADVANCE PLUMBING SUPPLY OF WALLED LAKE INC; Commerce Charter Township (MI); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Advance Plumbing & Heating Supply Company is seeking an E-Commerce Customer Experience Specialist to join our fourth-generation family business. You will respond to customer inquiries, maintain pricing and product information, and serve as a positive first impression for online shoppers.

You will update the website content, assist with order statuses, and support the Ecommerce Manager with daily operations. A high school diploma and Shopify experience are preferred.

Formación

• Honesty and integrity in commitments.
• Ability to navigate multiple computer platforms with speed and accuracy.
• Ability to manage workload and meet deadlines.
• Ability to comprehend technical details.

Responsabilidades

• Provide support in the daily operations of the online sales department and portfolio.
• Maintain and update product information database regularly ensuring accuracy and up-to-date.
• Ensure all product content and website elements are consistent and displayed correctly.
• Communicate with customers regarding order status and product issues.
• Answer phone inquiries, direct calls, and provide company information.
• Perform clerical duties, take memos, maintain files and organize documents.
• Generate appropriate reporting for analytical review to ensure retailer satisfaction while responding to inquiries, questions and reviews.
• Assist the E-Commerce Manager with assuring the overall organizational strategy.
• Performs other related duties as assigned by management.

Conocimientos

Customer service

Communication skills

Organizational skills

Team player

Educación

High School Diploma or GED

Associate/Bachelor degree preferred

Herramientas

Shopify

Descripción del empleo

Advance Plumbing & Heating Supply Company is seeking an E-Commerce Customer Experience Specialist to join our fourth-generation family business. You will respond to customer inquiries, maintain pricing and product information, and serve as a positive first impression for online shoppers.

You will update the website content, assist with order statuses, and support the Ecommerce Manager with daily operations. A high school diploma and Shopify experience are preferred.