Customer Experience Specialist, eCommerce

Advance Plumbing and Heating Supply Company; Michigan; On-site; USD 25,000 - 36,000; Full time

Job summary

Advance Plumbing & Heating Supply Company in Michigan is hiring an E-Commerce Customer Experience Specialist. You will greet customers online, answer inquiries, and keep product information up to date across the online store.

You’ll help ensure accuracy and a positive first impression for shoppers. The role emphasizes clear communication, reliability, and teamwork as you support daily online sales operations, perform product updates, and assist the E-Commerce Manager with pricing, content

Qualifications

• High School Diploma or GED required.
• Associate’s or Bachelor's degree preferred.
• Experience with Shopify preferred.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide online customer support and inquiries.
• Maintain and update product information database.
• Ensure product content and website elements are accurate.
• Communicate order status and product issues to customers.
• Answer phone inquiries, direct calls, and provide company information.
• Perform clerical duties, take memos, maintain files and organize documents.
• Generate reporting for analytical review to ensure retailer satisfaction.
• Assist the E-Commerce Manager with pricing and overall strategy.
• Performs other related duties as assigned by management.

Skills

Honesty and integrity

Multitasking & prioritization

Strong communication

Customer service excellence

Technical comprehension

Education

High School Diploma or GED

Associate’s or Bachelor's degree preferred

Tools

Shopify

Job description

Description

About Us:

Welcome to Advance Plumbing & Heating Supply Company, a fourth-generation family owned and operated business, started in 1920. The company's original location was at 2984 Grand River Ave. in Detroit, across from the Motor City Casino. On October 31st, 2016 we moved to our new location at 150 Parsons St. in Midtown Detroit. The new state-of-the-art location features the City of Detroit's first ever Decorative Plumbing Showroom which opened in winter of 2018.

In 1990, with a solid reputation for excellence and an expanding market, Advance opened up a second location in Walled Lake, Michigan which features a state-of-the-art 5,000-square foot decorative plumbing showroom and an outstanding plumbing & heating parts counter.

What You'll Do:

We are looking for a friendly, informative, and welcoming E-Commerce Customer Experience Specialist to join our growing company. As an E-Commerce Customer Experience Specialist, you will serve as a positive first impression of the company at all times, while handling the daily responsibilities of a service representative with efficiency and ease. You will answer inquiries and provide information to customers and visitors. You will also be tasked with keeping our website up to date through pricing and product maintenance.

Some Duties May Include:

• Provide support in the daily operations of the online sales department and portfolio
• Maintain and update product information database regularly ensuring accuracy and up-to-date
• Ensure all product content and website elements are consistent and displayed correctly
• Communicate with customers regarding order status and product issues
• Answer phone inquiries, direct calls, and provide company information
• Perform clerical duties, take memos, maintain files and organize documents
• Generate appropriate reporting for analytical review to ensure high level of retailer satisfaction while responding to inquiries, questions and reviews
• Assist the E-Commerce Manager with assuring the overall organizational strategy
• Performs other related duties as assigned by management

What You Need to Get the Job Done:

• Demonstrate honesty and integrity while maintaining commitments
• Recognizes issues, problems or opportunities and determines whether action is needed
• Ability to navigate through multiple computer platforms with speed and accuracy
• Ability to effectively manage workload, shift priorities and meet deadlines
• Ability to comprehend technical details

What Will Make Us Really Love You:

• A self-motivated, positive, team player eager to join the family
• Excellent organization skills with the ability to prioritize and handle multiple tasks
• Strong communication skills, both verbal and written
• Exceptional customer service skills

What You'll Love About Us:

• A family-oriented business is kind of our tradition - for 100 years and counting!
• We are Rebuilding Detroit, both through the physical buildings and the people who call it home. Regardless of your position, we hope that more people can find meaningful careers in Detroit's construction industries.
• Come grow with us! Have the ability to learn skills or knowledge from educational and learning opportunities.

Requirements:

• High School Diploma or GED Equivalent required
• Associate’s or Bachelors degree preferred
• Experience with Shoppify preferred