Technical Support Engineer - US Pacific

Etleap

United States

Remote

USD 60,000 - 70,000

Full time

14 days+

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Job summary

A leading data integration company in the United States is looking for an Entry Level Technical Support Engineer to join their remote team. In this role, you will assist customers with troubleshooting data pipeline issues and provide technical expertise on data architecture. Candidates should hold a Bachelor's degree in a technical field and have experience in customer support for technical B2B software. Strong communication skills and a proactive approach to customer success are essential. This position requires working hours from approximately 8am to 5pm Pacific.

Qualifications

Strong relationship-building and communication skills in verbal and written formats.
Ability to independently solve complex technical issues.
Experience with data platforms or integration tools.

Responsibilities

Investigate new issues using application data and logs.
Engage with customers to understand goals and product features.
Summarize recurring issues to inform product improvements.
Maintain clear communication with customers regarding resolutions.

Skills

Customer support for B2B software

SQL knowledge

Technical problem-solving

Relationship-building skills

Education

Bachelor's degree in a technical field

Job description

Join to apply for the Technical Support Engineer - US Pacific role at Etleap.

Etleap was born from the frustration with how much time data wrangling takes away from the actual data analysis. We were tired of spending time building and maintaining data pipelines. Then we noticed that so is everyone else! That is why we’ve created an intuitive ETL tool that easily enables the data analysts themselves to integrate data from any source. This way data analysts can do their most significant work faster than ever before.

We are seeking a technically curious and detail-oriented Technical Support Engineer to join our team. As a Technical Support Engineer, you'll be the technical expert helping customers troubleshoot data pipeline issues, plan their data architecture, and understand complex integration points. You will work closely with our Engineering team to investigate technical problems, reproduce issues, and translate complex technical concepts for customers. This role requires the ability to independently diagnose technical issues, read logs and error messages, and think systematically about how data systems work.

What you are going to do

Triage and investigate new issues using application data, logs, and external resources while establishing clear and realistic expectations on resolution timelines with customers.
Proactively engage customers to understand their goals and share relevant product features, bringing in subject matter experts when needed.
Summarize recurring issues and feature requests to inform product improvements.
Own customer matters in your time zone and coordinate with engineers to resolve them fully.
Continuously refine support and success processes for better efficiency and outcomes.
Build strong customer relationships through professional, empathetic, and clear communication.

What we want to see in you

Bachelor's degree, preferably in a technical field.
Experience providing customer facing support for technically complex B2B software (e.g., data platforms, APIs, integration tools).
Comfort operating in ambiguous situations and independently solving open ended technical issues.
Working knowledge of SQL and general database concepts.
Ability to juggle competing priorities with ease.
Pattern recognition of recurring issues and requests.
Eagerness to proactively help customers succeed.
Strong relationship-building and communication skills in written word and on calls.
Ability and desire to work with engineers on complex problems.

If you are passionate about providing an exceptional experience to customers at all stages and thrive in a fast-paced environment, we would love to hear from you. This is a remote role position with core working hours of approximately 8am–5pm Pacific.

To apply, submit this form: https://forms.gle/pykg6GK49LmB4Bda6 (note: you must be logged into Google). We look forward to hearing from you!

Seniority level