Technical Support Specialist

Russell Tobin; Minneapolis (MN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Russell Tobin is seeking a Web Support Representative to serve as the first point of contact for clients and financial professionals experiencing issues with web-based tools and online platforms. This role emphasizes troubleshooting, user guidance, and accurate case documentation.

The position offers a hybrid schedule with the opportunity for contract-to-hire conversion, suitable for someone who adapts quickly, communicates clearly, and excels in a fast-paced tech-driven environment.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to multitask in a fast-paced, high-volume environment.
• Comfortable learning new technology and supporting web-based applications.

Responsibilities

• Provide support for web-based tools through a high-volume inbound phone queue.
• Troubleshoot and resolve technical issues while accurately documenting cases.
• Educate users on digital tools, online platforms, and self-service resources.
• Escalate complex technical issues to internal support teams as needed.
• Manage multiple cases while providing timely updates and outstanding customer service.

Skills

Customer service

Troubleshooting

Multitasking

Learning new technology

Education

High school diploma or GED

Job description

Web Support Representative – Contract-to-Hire Opportunity

Are you passionate about technology and providing exceptional customer service? We are seeking a Web Support Representative to serve as the first point of contact for clients and financial professionals experiencing issues with web-based tools and online platforms.

This is an excellent opportunity for someone who enjoys troubleshooting technical issues, helping users navigate digital tools, and building a career in financial services.

Ideal Candidate:

• High school diploma or GED required
• Excellent customer service and communication skills
• Strong troubleshooting and problem-solving abilities
• Ability to multitask in a fast-paced, high-volume environment
• Comfortable learning new technology and supporting web-based applications

Additional Consideration for Candidates With:

• Previous customer service or technical support experience
• Experience working in a call center or help desk environment
• Strong organizational and documentation skills

Key Responsibilities:

• Provide support for web-based tools through a high-volume inbound phone queue
• Troubleshoot and resolve technical issues while accurately documenting cases
• Educate users on digital tools, online platforms, and self-service resources
• Escalate complex technical issues to internal support teams as needed
• Manage multiple cases while providing timely updates and outstanding customer service

Work Schedule:

• Hybrid schedule based on business needs
• High-speed internet required for remote work
• Fast-paced, high-volume inbound support environment

Why Join Us?

This is a great opportunity to grow your career in technical customer support while gaining experience with digital platforms in the financial services industry. High-performing employees will have the opportunity for long-term career growth through contract-to-hire conversion.

PrideGlobal and its affiliates offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life and disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.