Online Homebuyer Experience Lead

Taylor Morrison; Washington; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive Compensation

Health Care - Medical/Dental/Vision/Rx

401(k) with Company Matching

Flexible Spending Accounts

Disability Programs

Employee & Dependent Life Insurance

Vacation & Holidays

Tuition Reimbursement

Employee Home Purchase Rebate Program

Home Mortgage Program

Employee Assistance Program (EAP)

Job summary

Taylor Morrison is seeking an Online Sales Manager to optimize online tools and provide a first-rate customer experience during the purchase journey. You will engage with incoming phone and online leads, determine the best community based on lifestyle, needs and budget, and schedule appointments aimed at converting them into sales.

Responsibilities include lead ownership, rapid response, qualifying prospects, documenting in Salesforce, and coordinating Online to Onsite handoffs.

Qualifications

• Active Real Estate license required.
• Minimum 3 years onsite and/or online selling experience encouraged.
• Weekday and weekend availability.
• Customer service oriented and personable.
• Proven email, text, video message, and phone communication skills.
• Sales contact management database experience.

Responsibilities

• Take ownership of all leads generated through incoming calls, new community openings, Taylor Morrison website, company marketing campaigns, social media, MLS, and third-party listing sites to ensure an elevated customer experience.
• Manage all incoming calls leads with a sense of urgency and speed to lead.
• Meet or exceed monthly sales contribution commitment.
• Qualify leads utilizing Taylor Morrison’s Heart of the Home Sales Training and Online Sales Scorecard.
• Determine customers, motivation, timeframe, and ability and document in Salesforce.
• Provide consistent follow-up to leads with the goal of setting an appointment with a Community Sales Manager (CSM).
• Schedule onsite appointments, communicate expectations and complete the Online to Onsite handoff.
• Maintain a comprehensive knowledge of product, community information and available inventory for all communities you serve.
• Maintain an understanding of Mortgage Lending Basics.
• Utilize Salesforce to ensure accurate, timely customer information is entered and managed.
• Follow-up with outbound prospecting with new and existing leads.
• Build and maintain relationships with Division Sales, Marketing and Leadership Teams.
• Attend In-Person Sales Rallies, division events and Online Sales Conference(s), biannual travel may be required.
• Present Online Sales statistics and accomplishments to leadership, marketing, and sales.
• Maintain and submit weekly/monthly reports.
• Perform other duties as assigned

Skills

Real estate license

Sales experience

Customer service

Communication skills

Microsoft Office

Job description

Taylor Morrison is seeking an Online Sales Manager to optimize online tools and provide a first-rate customer experience during the purchase journey. You will engage with incoming phone and online leads, determine the best community based on lifestyle, needs and budget, and schedule appointments aimed at converting them into sales.

Responsibilities include lead ownership, rapid response, qualifying prospects, documenting in Salesforce, and coordinating Online to Onsite handoffs.