Online Sales Concierge

D.R. Horton; San Ramon (CA); On-site; USD 54,000 - 66,000; Full time

Job summary

D.R. Horton, Inc. is seeking an Online Sales Concierge to manage incoming internet leads and convert them into onsite traffic.

The role focuses on turning web inquiries into appointments with our onsite Sales Representatives and updating customer data in the CRM to support accurate forecasting. The successful candidate will demonstrate strong written and verbal communication, exceptional attention to detail, and the ability to collaborate with multiple teams.

Qualifications

• High school diploma or GED; 1–3 years related experience.
• Excellent interpersonal and written/verbal communication.
• Proficiency with MS Office and email.

Responsibilities

• Reply to incoming internet leads and convert to appointments.
• Maintain CRM data and generate monthly reports.
• Qualify leads and develop opportunities via phone, email, and mail.
• Coordinate mass mailings and track website traffic.
• Provide professional, ethical service and work overtime when needed.
• Occasional overnight travel for training.

Skills

Interpersonal skills

Written & verbal communication

Teamwork

Attention to detail

Organizational skills

Follow-through

Instructions comprehension

Customer service mindset

Multitasking

Education

HS Diploma or GED

Tools

MS Office

Email

Job description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate specializes in the process of converting internet leads to onsite traffic/sales. The annual compensation for this role is $60,000, plus bonus for appointments kept and leads converting to closed sales.

Essential Duties and Responsibilities

• Manage all incoming internet leads from company website and outsourced companies
• Ensure a positive experience to all potential customers whether online, live chat or by phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product, plans and amenities
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Minimal overnight travel may be required for training purposes

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
• Superb interpersonal, written and verbal communication skills
• Ability to work well within a team
• Provide attention to detail and manage multiple responsibilities
• Strong organizational and follow-through skills
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with MS Office and email
• Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision
• The noise level is generally moderate

Preferred Qualifications

• Licensing requirements vary by state

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits