Online Sales Concierge

D. R. Horton; Knoxville (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time, and Company Holidays

Job summary

D. R. Horton in Knoxville, TN is seeking an Online Sales Concierge to effectively convert internet leads into onsite sales opportunities. Candidates should possess strong communication skills, attention to detail, and the ability to manage multiple responsibilities. A high school diploma or GED and related experience are required. An excellent benefits package is offered, including medical, dental, and vision coverage, as well as a flexible spending account and employee stock purchase plan.

Qualifications

• High school diploma or GED with relevant experience.
• Superb interpersonal, written, and verbal communication skills.
• Ability to work within a team and manage multiple responsibilities.

Responsibilities

• Manage incoming internet leads from the company website.
• Convert qualified leads into appointments with Sales Representatives.
• Produce monthly sales and marketing reports.

Skills

Interpersonal communication

Written communication

Verbal communication

Organizational skills

Attention to detail

Education

High school diploma or GED

1-3 years of related experience

Tools

Microsoft Office

Email

Job description

D.R. Horton, Inc. is the largest homebuilder in the U.S. founded in 1978. It designs, constructs, and sells high‑quality homes for the entry‑level and first‑time move‑up markets. D.R. Horton also offers mortgage financing and title services through its subsidiaries.

D.R. Horton, Inc. is looking for an Online Sales Concierge who specializes in converting internet leads into onsite traffic and sales.

Essential Duties and Responsibilities

• Manage all incoming internet leads from the company website and outsourced partners.
• Provide a positive experience to all potential customers via online chat, live chat, or phone.
• Convert qualified leads into office appointments with onsite Sales Representatives.
• Enter and update information in the customer management database.
• Use qualification skills to identify genuine leads that can become sales opportunities.
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, Marketing & Sales Cost Efficiency Analysis).
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product plans, and amenities.
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail.
• Coordinate mass mailing lists and mailing of materials to prospective clients.
• Conduct all business professionally and ethically to serve customers and increase goodwill and profit of the company.
• Ability to work overtime.

Qualifications

Education and/or Experience

• High school diploma or GED and/or one to three years of related experience and/or training.
• Superb interpersonal, written, and verbal communication skills.
• Ability to work well within a team.
• Attention to detail and ability to manage multiple responsibilities.
• Strong organizational and follow‑through skills.
• Ability to apply common sense to carry out instructions furnished in written or oral form or via DRH applications.
• Proficiency with Microsoft Office and email.

Preferred Qualifications

• Licensing requirements vary by state.

Benefits

We offer an excellent benefits package including:

• Medical, Dental, and Vision.
• Employee Stock Purchase Plan.
• Flex Spending Accounts.
• Life & Disability Insurance.
• Vacation, Sick, Personal Time, and Company Holidays.
• Multiple voluntary and company‑provided benefits.