Online Sales Concierge

D. R. Horton; San Ramon (CA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental & Vision

ESPP

Flex Spending Accounts

Life & Disability Insurance

Paid Time Off

Benefits package

Job summary

D.R. Horton is seeking an Online Sales Concierge in California to convert internet leads into onsite traffic and sales. The role focuses on managing internet leads, coordinating with onsite Sales Representatives, and producing regular sales reports.

The ideal candidate will have strong communication skills and proficiency with MS Office. Primary duties include lead qualification, maintaining CRM data, and generating new opportunities via calls, emails, and mail while supporting the sales team

Qualifications

• High school diploma or GED and/or 1–3 years of related experience and/or training.
• Excellent interpersonal, written and verbal communication skills.
• Ability to work well within a team.
• Attention to detail and ability to manage multiple responsibilities.
• Strong organizational and follow-through skills.
• Proficient with MS Office and email.
• Sits for majority of an 8-hour workday with standard vision requirements.

Responsibilities

• Manage all incoming internet leads from company website and outsourced companies.
• Ensure a positive experience to all potential customers online, via live chat or phone.
• Convert qualified leads into office appointments with onsite Sales Representatives.
• Enter and update information in a customer management database.
• Qualify leads to identify genuine sales opportunities.
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, Marketing & Sales Cost Efficiency Analysis).
• Generate monthly analysis of divisional website traffic and sources.
• Maintain knowledge of communities, product, plans and amenities.
• Generate new customer opportunities by prospecting and developing existing leads via telephone, email and mail.
• Coordinate mass mailing lists and materials to prospects.
• Conduct business professionally to increase goodwill and company profit.
• Ability to work overtime.
• Overnight travel may be required for training.

Skills

Communication

Teamwork

MS Office

Attention to detail

Education

High School Diploma or GED

Job description

Job Description - Online Sales Concierge (2603378)

Job Description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate specializes in the process of converting internet leads to onsite traffic/sales. The annual compensation for this role is $60,000, plus bonus for appointments kept and leads converting to closed sales.

Essential Duties and Responsibilities

• Manage all incoming internet leads from company website and outsourced companies
• Ensure a positive experience to all potential customers whether online, live chat or by phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product, plans and amenities
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Minimal overnight travel may be required for training purposes

Qualifications

• High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
• Superb interpersonal, written and verbal communication skills
• Ability to work well within a team
• Provide attention to detail and manage multiple responsibilities
• Strong organizational and follow-through skills
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with MS Office and email
• Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job includes close vision and peripheral vision
• The noise level is generally moderate

Preferred Qualifications

Licensing requirements vary by state

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and Company Holidays

Multiple Voluntary and Company provided Benefits