Online Sales Concierge

D. R. Horton; Lafayette (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and Company Holidays

Job summary

D.R. Horton, the largest homebuilder in the U.S., is seeking an Online Sales Concierge in Lafayette, Louisiana. This role involves managing internet leads, ensuring a positive experience for potential customers, and converting qualified leads into appointments with onsite Sales Representatives.

Successful candidates will have a high school diploma or GED, superb interpersonal skills, and experience in lead management. The position offers a comprehensive benefits package including medical, dental, and vision coverage.

Qualifications

• Minimum of one year of related experience.
• Must have superb communication skills.
• Strong organizational and follow-through skills required.

Responsibilities

• Manage incoming internet leads.
• Ensure a positive customer experience.
• Convert leads into appointments with sales representatives.
• Produce monthly sales and marketing reports.
• Prospect and develop leads through various channels.

Skills

Interpersonal skills

Written communication

Verbal communication

Organizational skills

Attention to detail

Education

High school diploma or GED

Tools

MS Office

Email

Job description

Job Description - Online Sales Concierge (2602637)

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

Online Sales Concierge

The right candidate will specialize in the process of converting internet leads to onsite traffic/sales.

Essential Duties and Responsibilities

• Manage all incoming internet leads from company website and outsourced companies
• Ensure a positive experience to all potential customers whether online, live chat or by phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product, plans and amenities
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime

Qualifications

• High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
• Superb interpersonal, written and verbal communication skills
• Ability to work well within a team
• Provide attention to detail and manage multiple responsibilities
• Strong organizational and follow-through skills
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form or via DRH applications
• Proficiency with MS Office and email

Preferred Qualifications

• Licensing requirements vary by state

Benefits

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo