Online Sales Concierge

D.R. Horton; Biloxi (MS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and Company Holidays

Job summary

D.R. Horton, Inc. is looking for an Online Sales Concierge in Biloxi, Mississippi. The role involves managing internet leads, ensuring positive customer experiences, and converting leads into appointments with sales representatives.

Qualifications include a high school diploma, superb communication skills, and proficiency with MS Office. Benefits offered include medical, dental, vision, and a 401(K) plan, among others.

Qualifications

• High school diploma or general education degree (GED); and/or one to three years of related experience.
• Superb interpersonal, written and verbal communication skills.
• Ability to work well within a team.

Responsibilities

• Manage all incoming internet leads from company website.
• Ensure a positive experience to customers online, via chat, or by phone.
• Convert qualified leads into office appointments.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

MS Office

Email

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry‑level and first time move‑up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

Online Sales Concierge

Essential Duties and Responsibilities

• Manage all incoming internet leads from company website and outsourced companies
• Ensure a positive experience to all potential customers whether online, live chat or by phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product, plans and amenities
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Minimal travel may be required for training purposes

Qualifications

• High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
• Superb interpersonal, written and verbal communication skills
• Ability to work well within a team
• Provide attention to detail and manage multiple responsibilities
• Strong organizational and follow-through skills
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with MS Office and email

Preferred Qualifications

• Licensing requirements vary by state

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits