Online Sales Concierge

D.R. Horton; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and HO/"

Multiple Voluntary and Company-proiv

Job summary

D.R. Horton, Inc. is seeking an Online Sales Concierge in Knoxville, TN.

You will engage with prospective buyers via phone, email, chat, and online inquiries to turn leads into appointments and opportunities. This onsite role blends customer service, lead generation, and sales support within a nationally recognized homebuilder. You will manage CRM data, produce sales reports, and stay informed on communities and plans while representing the company professionally.

Qualifications

• High school diploma or GED and 1–3 years related experience or training.
• Excellent interpersonal, written and verbal communication skills.
• Ability to work well in a team and manage multiple responsibilities.
• Strong organizational and follow-through skills; apply common sense in instructions.
• Proficient with MS Office and email; active Real Estate License required in state of employment.

Responsibilities

• Manage all incoming internet leads from the company website and outsourced sources.
• Ensure a positive experience for online, chat, and phone inquiries.
• Convert qualified leads into office appointments with onsite Sales Representatives.
• Enter and update information in a customer management database.
• Prepare monthly sales and marketing reports and analyze website traffic.
• Stay current on communities, products, and amenities; support outreach via calls/emails.
• Assist with mass mailings and distribution of materials to prospective clients.
• Work overtime as needed and travel minimally for training.

Skills

Interpersonal skills

Written and verbal communication

Teamwork

Attention to detail

Organizational skills

Follow-through

Instructions comprehension

MS Office & email

Education

High school diploma or GED

Active Real Estate License (TN)

Tools

MS Office Suite

Job description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

Join D.R Horton, America's largest homebuilder, and help future homeowners take the first step toward finding their dream home. As an Online Sales Concierge, you'll engage with prospective buyers through phone, email, chat, and online inquiries, turning leads into valuable sales opportunities. This role combines customer service, lead generation, and sales support, offering the chance to make a direct impact while building your career with a nationally recognized industry leader.

This is an onsite position.

Essential Duties and Responsibilities

• Manage all incoming internet leads from company website and outsourced companies
• Ensure a positive experience to all potential customers whether online, live chat or by phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product, plans and amenities
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Minimal travel may be required for training purposes

Qualifications

• High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
• Superb interpersonal, written and verbal communication skills
• Ability to work well within a team
• Provide attention to detail and manage multiple responsibilities
• Strong organizational and follow-through skills
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with MS Office and email
• Must possess an active Real Estate License in the state of employment

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder.

#WeBuildPeopleToo