Online & Phone Sales Specialist

ADP, Inc.; Fresno (CA); On-site; USD 43,000 - 60,000; Full time

Job summary

ADP, Inc. in Fresno, CA is seeking a Customer Service Representative for Online and Telephone Sales. This full-time, temporary role handles a high volume of calls and orders, guiding customers through online ordering and payments while delivering excellent service.

You will resolve issues, collaborate with IT or web teams, and build relationships to encourage repeat business. A high school diploma and strong communication skills are required, with a focus on accuracy and customer satisfaction.

Qualifications

• Receive a high volume of phone calls, emails and customer orders.
• Collaborate with IT or web development to address technical issues, improve online user experience and troubleshoot issues customers may encounter while using online platforms.
• Provide accurate and detailed information about the products and services offered by staying informed of company policies, procedures, and promotions.
• Assist customers with online transactions, order placing, payments, or navigating the site.
• Review placed orders to ensure they meet company requirements.

Responsibilities

• Receive a high volume of phone calls, emails and customer orders.
• Resolve customer issues via phone, email and chat platforms.
• Collaborate with IT or web development to address technical issues and troubleshoot issues for online platforms.
• Provide accurate information about products and promotions.
• Assist customers with online transactions, payments, or site navigation.
• Review orders for accuracy and company requirements.

Skills

Communication

Selling

Attention to detail

Problem solving

Interpersonal skills

Time management

Organizational skills

Multitask

Technical skills

Education

High School Diploma

Tools

Microsoft Office

Job description

ADP, Inc. in Fresno, CA is seeking a Customer Service Representative for Online and Telephone Sales. This full-time, temporary role handles a high volume of calls and orders, guiding customers through online ordering and payments while delivering excellent service.

You will resolve issues, collaborate with IT or web teams, and build relationships to encourage repeat business. A high school diploma and strong communication skills are required, with a focus on accuracy and customer satisfaction.