Online & Phone Sales Specialist

Donaghy Sales, LLC; Fresno (CA); On-site; USD 43,000 - 60,000; Full time

Job summary

Donaghy Sales, LLC in Fresno, CA, is seeking a Customer Service Representative (Online and Telephone Sales) for a temporary full-time position. You will answer calls, guide customers through online ordering and payments, and resolve questions and concerns about orders and deliveries.

Responsibilities include handling high-volume inquiries, collaborating with IT for online improvements, and maintaining accurate records. A High School Diploma and prior experience are typical requirements.

Qualifications

• Must possess communication, selling, attention to detail, problem solving, interpersonal, time management, and organizational skills.
• Must be able to multitask.
• Must have excellent interpersonal and problem-solving skills.
• Must have working knowledge of relevant computer software and the ability to adapt to a technological environment.
• Ability to grasp new concepts quickly.
• Ability to consent to and pass a background check and drug screen prior to employment.

Responsibilities

• Receive a high volume of phone calls, emails and customer orders.
• Resolve any customer issues that arise via phone, email and chat platforms.
• Collaborate with other teams such as IT or web development to address technical issues, improve online user experience and troubleshoot any issues customers may encounter while using online platforms.
• Provide accurate and detailed information about the products and services offered by staying informed of company policies, procedures, and promotions.
• Assist customers with online transactions, order placing, payments, or navigating the site.
• Review placed orders to ensure they meet company requirements.
• Build and maintain relationships with customers to ensure recurrent business.
• Handle objections and address customer concerns effectively and in a timely manner.
• Follow up with customers to ensure satisfaction and address any post sales issues.
• Keep accurate records of customer transactions, sales activities, and transactions.
• Research and gather information about products or services for customers.
• Ask relevant questions to clarify any doubts concerning the products or services.
• Provide accurate and complete information for the customer to facilitate the sales process.
• Make recommendations or suggestions for products to customers.
• Provide necessary contact details and payment information for order processing.
• Check the accuracy of order details and confirm the final purchase.
• Notify the company of any issues or concerns regarding the product, delivery or post sales service.
• Dispatch draft tech support as necessary.
• Provide online support.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Engage in active listening to understand customer needs and requirements.
• Perform any other duties that may be assigned.

Skills

Communication

Sales ability

Attention to detail

Problem solving

Interpersonal skills

Time management

Organizational skills

Multitasking

Tech proficiency

Education

High School Diploma

Tools

Computer software

Job description

Donaghy Sales, LLC in Fresno, CA, is seeking a Customer Service Representative (Online and Telephone Sales) for a temporary full-time position. You will answer calls, guide customers through online ordering and payments, and resolve questions and concerns about orders and deliveries.

Responsibilities include handling high-volume inquiries, collaborating with IT for online improvements, and maintaining accurate records. A High School Diploma and prior experience are typical requirements.